Senior Manager and Global Process Owner, Order to Cash

• Management and oversight of the end-to-end Cebu Order To Cash process; including system workflows, governance and future direction
• Conduct regular process assessments and identify potential bottlenecks and root causes within the OtC operations that will in turn be potential process improvement
• Lead the regular review effort and ensure updated operational guide and process manuals for general consumption
• Develop and implement strategies to reduce overtime through automation and process efficiencies
• Work closely with the Transformation Team and Technology Enablement Team to initiate process improvements or system enhancement or process simplification to achieve cost savings
• Regular review of internal and external KPIs (pre QBR) and identification of future risk
• Lead the Cebu OtC process to ensure achievement of service level agreement as agreed with various stakeholders (Operating Companies)
• Lead the team and ensure timeliness, accuracy, and quality of processes in ensuring satisfying service delivery to meet or exceed customers' expectations
• Monitor and assure achievement of annual operating budget and key performance metrics
• Regular capacity planning activity to ensure resources are properly allocated including transition of new process and FTE optimization
• Ensure updated business continuity plan on process and people to ensure sustained service delivery brought about by force-majeure, acts of nature, transportation strike or civil unrest

• Regular Cadence across all stakeholders (OpCos and DBS)

• Process alignment
• Process Governance
• Process Calibration
• Efficiency and automation direction
• Change management
• Prioritize Projects that has an impact on automation and efficiencies
• Work closely with OpCo CI resources to assess the upstream and downstream dependencies to ensure comprehensive insights and process improvements across geographies and business units.
• Work closely with the internal audit and controls to establish and implement process control, governance risks, and compliance testing
• Provide global leadership, direction and oversight to regions pertaining to the OtC global blueprint, including Master Data Management for customers
• Ensure timely communications across operating companies and stakeholders for any changes on the process and people
• Design of work instructions and policies. Drive a consistent approach for work instruction development and maintenance across global locations. Monitor process controls and report observations to DBS Global Controller
• Lead overall training strategy development and needs assessment. Drive the development and updates of global training materials. Coordinating with operational leads to support training delivery as needed
• Enforce global template and design standards; identify and escalate (if necessary) process deviations that are not driven by local, regulatory or tax considerations

• Bachelor’s degree in Accounting, Business Management or related field preferred
• Minimum ten (10) years’ cumulative experience in various finance shared services, especially Collections, Cash Application and disputes

• At least 5 years managerial experience in managing a group of at least 15 business professionals
• Experience managing data in large ERP systems, Oracle preferred

• Proficiency using Microsoft Excel (Ex: Pivot tables, VLOOKUP, Charts and Graphs etc.)
• Lean training a plus
• Working knowledge of financial reporting tool (High Radius, Longview Khalix) & end to end automation solution for enterprise Record-to-Report (Cadency) an advantage.
• Demonstrated ability to lead a large, diverse, multi-regional team
• Demonstrated proficiency managing data in Microsoft Office

• Excellent interpersonal and communication skills both written and oral
• Presentation skills
• Ability to work in a fast paced, high-volume environment while remaining organized with strict attention to detail
• Ability to meet deadlines and produce accurate results
• High level of customer focus and ability to maintain a positive attitude at all times
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Self-directed, positive and ethical role model able to work with minimal supervision
• Ability to maintain a professional demeanor at all times with customer and coworkers; fully observe Dover’s Code of Ethical Conduct, Employee Handbook “Personal Conduct of Employees” policies and ISO Quality System Standards

Dover Corporation