Restaurant Manager - Japanese Restaurant

• Establishes and communicates customer service objectives which support achievements of Crimson's Mission and Vision
• Monitors customer service levels and counsels' employees with alternative methods of responding to customer requests
• Ensures that employees receive the training necessary to provide "Unique Guest Experience" service
• Determines customer delight level and needs by reviewing comment cards and talking to customers regularly
• Provides staff with the skills training to be able to provide value-added service to customers
• Performs other duties as required to provide "Unique Guest Experience"

• Develops and implements strategies to achieve Employee Satisfaction Index goals
• Controls Expenses to Maximize Profits

• Controls all Purchase Orders by rendering final approval as a standard procedure
• Maintains control of food, beverage, and supply costs and inventory by adhering to standards for purchasing and inventory control

• Develops specific promotions and menus to enhance the quality and profitability of the Restaurant
• Achieves revenue goals for the restaurant by developing and implementing marketing and sales strategies
• Establishes a yearly promotion and menu plan with follow-up meetings for each promotion and menu
• Establishes a festive season calendar
• Establishes a yearly entertainment concept
• Reviews restaurants operational concepts
• Sets goals, develops strategies, evaluates results, and adjusts strategies as required
• Analyzes sales, reviews competitive surveys, and develops new strategies as required
• Executes marketing plan by implementing agreed upon strategies for F&B

• Plans and executes special projects to upgrade facilities and services
• Controls overall restaurant costs to maximize profit
• Develops and implements strategies to achieve goals for return and repeat customers, reduction of customer complaints, and Customer Satisfaction Index
• Controls overall restaurant experience
• Reviews service guidelines on a half-yearly basis
• Reviews food preparation guidelines
• Finalizes special projects on a case-to-case basis (restaurant additions, renovations, redesign, etc.)
• Holds Forum where future courses of action can be based and planned
• Liaises with F&B Service Manager and Executive Chef to maintain value for money as well as increase profitability
• Defines the level of customer experience for the restaurant and works daily to maintain and improve the service level
• Measures employee performance against the minimum F&B standards regularly
• Updates staff on a regular basis regarding menu highlights
• Monitors presentation of food products; reviews areas of concern with the Restaurant Chefs
• Addresses customer concerns on a timely basis
• Ensures that the restaurant is clean and ready for customers at all times.

• Keeps immediate superior promptly and fully informed of all problems or unusual matters of significance.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established Hotel/Resort policies and procedures to achieve the overall objectives of this position.
• Stays current with the latest developments in the Food and Beverage field.
• Prepares reports as necessary to develop a more informative database for improved Management decision-making and critical evaluation of work activities.
• Maintains a favorable working relationship with all other Hotel/Resort employees to foster and promote a cooperative and harmonious working climate.
• At all times, projects a favorable image of Crimson Resort & Spa Mactan to the public.
• Performs any other duties and tasks that may be assigned by immediate superiors from time to time.

Filinvest Group