Senior Customer Support Consultant

Manila City, Metro Manila
Permanent
Full-time

27 days ago

WHAT MAKES US, USJoin some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.If you like what we’re saying, keep reading!WHY THIS IS IMPORTANT TO USSimCorp is a leading supplier of highly specialized software and expertise for financial institutions and corporations. Our main product SimCorp Dimension is a modular system that offers a complete solution for the investment management of banks, asset managers and insurance companies. The basis for our complex software is comprehensive financial services know-how and a very good understanding of the individual requirements of our customers. More than 200 financial institutions all over the world use our software. As a global partner, we are consistently enhancing our position as a leading supplier.SimCorp is experiencing a substantial increase in business globally and to support our growth we are looking for a Global Support consultant. This is a truly global role, based in our Manila office. In this key role you will work with all our clients across the world and provide business support and solutions to overcome issues encountered by these clients. You will also prepare examples for our developers to work on in our internal systems in case of code defects and cooperate with them to resolve the issues.This interesting job offers you a unique opportunity to increase your knowledge and get experience on a variety of disciplines. You will find yourself working in a diverse and fast-growing environment for an international company with a significant growth potential and career opportunities. If you want to contribute to our growth and develop in a professional environment - grow with us!What you will be responsible for:

Defining, communicating and solving issues by liaising with, and acting as, the intermediary between the customer and their support teams, and SimCorp developers and consultants.
Investigating customer issues with a large focus on replicating issues internally and solving problems with the SimCorp technical teams.
Verifying for and proposing workarounds for customers while their issue is being resolved.
Documenting solutions to recurring issues in the internal knowledge base.
You will maintain close contact and communicate errors & enhancement requests with local development staff and our colleagues in our central Development Division.
You will have solid experience in either Front Office, Portfolio Analytics, Financial instruments (incl. instrument pricing), Corporate Actions, Settlement, Accounting/Fund Accounting or Data Management/Integration.
You will be trained and mentored to become a specialist in your field.
You will be based in Manila and will be required to work on weekends/Public Holidays from time to time. Working extended hours might also be required on occasion.

What we value

A degree in finance/economics/mathematics/computer science.
5 years’ experience within asset management, insurance, superannuation funds, funds management or custodian (experience with SimCorp Dimension is a good addition)
Good communication & organization skills.
Your analytical skills are well-developed, and you work effectively within a structured framework.
You are good at working on & prioritizing multiple tasks at the same time.
Knowledge or high interest in financial issues - theoretical as well as practical.
You are service-minded and have the ability to thrive in a time-sensitive setting.
You enjoy working in a team.

Other requirements

APAC / EMEA shift hours (May change depending on business needs)
Hybrid working arrangement (2x a week in office)

Benefits:SimCorp offers several benefits that might play a significant factor in considering whether to accept a job offer. Since we operate in 30+ offices worldwide, the benefits package may vary from country to country.Take advantage of this section and indicate the most-valued benefits for candidates, considering training and certification, as well as benefits that can improve a candidate's work-life balance, such as flexible hours, vacation time, work-from-home options, etc. Please note that this may not be possible for multiple location postings due to the difference in benefits.Next steps:Please send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.**SimCorp Manila proudly announces that its Manila Delivery Center has been officially certified as a Great Place To Work for the second consecutive year – Apr25-Apr26 This certification underscores SimCorp's effort to cultivating a workplace that is not only inclusive and collaborative but also committed to the personal and professional growth of its employees**We are also honored to have been voted as a WealthTech100 company for three consecutive years. The new WealthTech100 list aims to highlight tech innovation leaders in the investment management industry.**#Li-Hybrid

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