Leadership and Organizational Development Analyst
Afni
- Quezon City, Metro Manila
- Permanent
- Full-time
- Monitor, analyze and evaluate the coaching documentation of program coaches, trainers, and support supervisors to identify strengths and opportunities when it comes to coaching behaviors that drive performance
- Support and partner with Operations and Training by providing ACM insights to improve the quality of coaching across the organization
- Partner internally with the Leadership and Organizational Development Team when it comes to creating recommendations and action plans when it comes to high potential, coach, and trainer development
- Inspect the ready-set-go plan of coaches and trainers to ensure proper implementation of effective action plans and daily activities
- Monitor and provide feedback to mentors when it comes to agent behavior identification, skill transfer, and effective feedback
- Must have at least two years of tertiary education or senior high school education equivalent
- At least one year of experience in supervisory, training delivery or quality assurance role is highly preferred
- Strong interpersonal skills with the ability to work effectively with a wide range of staff and clients in a diverse environment are preferred.
- Experience working in a Call Center environment is preferred.
- Has a keen eye for detail and is highly analytical
- Intermediate to advance excel and PowerPoint skills
- Effective communication skills, both written and verbal
- Self-driven and can work independently