Outgo - Customer Support Specialist II

• Data Entry + Invoice Creation: Quickly collects, organizes, processes, and accurately transcribe data to create customer invoices
• Invoicing: Ensure carrier invoices are submitted correctly to brokers
• Record keeping: Ensure your work across all functions follows documented processes and you verify the accuracy and completeness of the entered records/data of your work. Ensure precise data entry from diverse sources into relevant systems and databases
• Uses software tools such as Excel, Word, and Google Sheets to enter data
• Performs quality checks on data entry to ensure that it is error-free and up to date
• Collaborates with other departments as needed to resolve issues
• Adheres to company and account’s policies and procedures
• Identifies further opportunities for services and process improvements
• Manifests understanding and executes proper procedures on company-related requirements and tasks
• Continuously improves knowledge of product, services, and processes by participating in training programs and continuous learning modules
• Participates in ongoing training sessions to enhance data entry accuracy and efficiency
• Receives feedback from supervisors/managers to improve data entry speed and quality
• Engages in self-directed learning to master new data entry software or tools
• Collaborates with team members to share best practices and improve overall performance
• Works towards achieving performance goals set by the organization through regular performance evaluations
• Communicates to the internal management all identified issues, service disconnects, or other account-specific concerns that may have an impact on production or in delivering quality service to the customers and partners
• Understands and exceeds partner expectations by meeting or exceeding performance targets for related KPIs
• Maintains a positive, empathetic, and professional attitude toward partners and colleagues at all times
• Collaborates with colleagues/team members
• Participate actively in team meetings to contribute ideas, share updates, and address any concerns or changes
• Foster open communication channels within the team
• Share knowledge and best practices
• Perform other duties as assigned

• Excellent English skills both verbal and written (must be at the C2 level)
• Excellent problem-solving and communication skills
• Organized, accountable, and responsible
• Excellent time management skills; Punctuality and adherence to schedule required
• Possess critical thinking, empathy, active listening, initiative, adaptability, and problem-solving skills
• Ability to work in a fast-paced environment
• Savvy with web, computer, and smartphones
• Passion for creating an exceptional customer experience
• Eager and curious to learn

• Hybrid working arrangements
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and vision options
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities
• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo.ai