JOB DESCRIPTION . Act as the primary point of contact for compliance matters in assigned locations . Monitor and deliver contractual requirements for all compliance and regulatory matters including but not limited to: contractual compliance and audit requirements. . Compliance with relevant regulatory guidance provided by Alorica and the client . Change Control management of any compliance changes, launches of new temporary or permanent client space . SOP compliance manual & metrics oversight based on client directives and expectations . Serve as compliance SME/oversight for all areas and manage special tasks/projects . Collaborate on, create and manage policies and procedures . Perform audits and second level assessments as needed . Manage and lead remediation efforts for issues and/or areas of opportunity . Collaborate with Operations and all Support groups to remediate compliance performance issues . Serve as escalation point to client for all compliance and risk issues. . Monitor and manage compliance percentage metrics performance relative to goals . Monthly reporting of the SOP Compliance manual requirements with action plans, timelines, owners, etc. . Maintain and report on all compliance metrics, action plans and deliver monthly compliance summary reports . Perform trend analysis on compliance metrics and identify areas of concern impacting programs, sites, agents, etc. . Provide advice, subject matter expertise and appropriate solutions for compliance risk regarding the development of new client business or proposed site expansions. . Perform other duties as assigned by management. ABOUT THE TEAM At Alorica, we're all about putting our team members on a passionate, rewarding career path-and we work hard to craft an insanely great work environment for our colleagues. A place where you can be yourself. Where you can work hard and play hard. Where you can get involved in the community. And where doing the right thing-and taking care of one another-is an integral part of who we are.