Job Description In your position as Customer Success Specialist, you will be a member of the Operations team, collaborating closely with the Director of Customer Success to ensure a seamless user experience for clients from contract signing through relationship growth. The role will be analytical and problem- solving skills are needed to be able to discern a CLEAR AND ACCURATE understanding of the information given. The role must ensure the accuracy of all data and other related information. Duties and Responsibilities: Gather complex needs and align them with proper internal resources needed to power our partners' care delivery systems Continuously improving existing processes to evolve our product and offerings Identifying gaps and training clinicians on various requirements needed to run our services Working closely with the Implementation, Account Management, and Clinician Advocacy Management of clinician scheduling and communication Implementing client and patient workflows into tech platforms spanning a variety of verticals Data entry and integrity Acting as a proxy for the Customer Success and Implementation manager on various meetings and workflows such as legal, customer success, and communications Improving team efficiency by creating optimum processes with technology and people Benefits Great Place to Work-Certified Company Premium HMO Holistic employee experience Work-from-home and hybrid work setup Rewards and incentives Monthly engagement activities Career advancement opportunities Paid referral program