Professional, BI Analyst

• Interfacing with relevant stakeholders and users on understanding of the data flow and usage between applications.
• Support gathering requirements and Consultation / Solution Design.
• Should be able to communicate effectively during the development phase.
• Conducts and leads UAT, Troubleshooting and Resolution.
• End-user Engagement: Communication and Education."

• Implementation and management of cross-functional performance indicators (KPI- s) to deliver related insights, seeking to drive significant impact and value enabled through data-driven decisions across the business.

• Leverage data and information structure to ensure - single source of truth.

• Improve the data availability by acting as a Subject Matter Expert between cross functional teams.

• Ensure data accuracy, timeliness and validation prior to presentation.

• Support business solution requirements and partner with the development and application delivery teams on developing reports / dashboards to feed into daily, weekly, monthly, quarterly, and annual KPI's and dashboards.

• Works closely with multi-department Subject Matter Experts to support effective reporting and assist with testing for updates/improvements to existing business systems.

• Develop reference materials for mapping and cross-referencing, creating methods for monitoring and reporting data incidents. Author documentation for SOPs and the knowledge base. Creating playbooks around the role and deliverables.

• Actively promote a culture of collaboration and teamwork across organizational boundaries. Willing to break down functional silos to drive measurable business results.

• Maintain confidentiality.

• 2-4 years of experience with data analysis and preparation, including experience with medium to large data sets.

• Strong business and collaboration skills, and responsiveness to service needs and operational demands.

• BPO experience and BPO metrics knowledge preferred.

• Bachelors' degree preferred, preferably in Statistics, Economics, Computer Science, Mathematics, or similar quantitative field.

• Utilization of data discovery tools such as Microsoft Power BI (preferred), Qlik, Tableau, Zendesk, Salesforce etc is an advantage

• Advanced Excel covering Power pivots and Macros.

• Intermediate SQL, data visualization tools, and a strong background in medium to large-scale, shared data environments is preferred.

• Ability to tell a story with data and drive data literacy.

• Excellent communications skills (both verbal and written); ability to interface with senior leadership (working language, plus English).

• Ability to build good relationships and work cross-functionally.

• Creative/Innovative thinking, intermediate analytical and conceptual thinking skills.

• Problem solving skills and process improvement experience with sound decision making

• A sense of urgency and proactivity are essential. Used to working with minimal supervision and results oriented

• Ability to excel in a fast-paced, changing environment, managing multiple priorities and projects simultaneously

• As a global organization, please be aware this role may cover 24x7 through rotation of shifts

Concentrix