Administrative Assistant (Healthcare Account)

• Manage incoming and outgoing calls with professionalism and a friendly tone.
• Perform accurate and consistent data entry into internal systems.
• Read, respond to, and escalate emails appropriately.
• Manage and update calendars and schedules.
• Maintain accurate internal records and task notes.
• Liaise with patients, internal teams, and external contacts as needed.
• Use Outlook, Gmail, and Microsoft Office tools to complete daily tasks.

• Strong proficiency in Outlook and Gmail.

• High-level skills in the Microsoft Office Suite.
• Excellent English communication skills-verbal and written.
• Friendly and professional phone manner with a clear, neutral accent
• Strong attention to detail and organisational skills.
• Ability to work independently and handle confidential information.
• Experience with voice recording or transcription is a plus.
• Must be willing to work on Perth time (same time zone as the Philippines).

• Must have a dual monitor set-up.
• Must be comfortable working on weekends (work schedule is Sunday to Thursday).
• Must be comfortable with taking a high volume of inbound and outbound calls.
• Previous administrative or customer service experience in a healthcare setting.
• Must know how to read prescriptions.

• Permanent work-from-home set-up
• Dayshift (Perth, Australian business hours)
• Full-time job
• HMO
• Annual leave
• Adhoc Bonus

Virtual Staff 365