Customer Service Associates (Retail Account) - Open for Fresh Grads
Wipro View all jobs
- Cebu
- Permanent
- Full-time
- Responsible for handling inbound and outbound calls from any part of the globe that the call originates from
- Equipped to handle all general reservations and deal with changes to all reservations
- Process refunds to passengers and answer general airline and reservation queries
- Handle mileage plus reservations and queries
- Able to make a service recovery in the event the agent understands that he has made a mistake or an error or get the same done through his supervisor
- Ensure accurate documentation of customer profiles/reservations
- Handle customer complaints and provide first time resolution
- Keep oneself updated, aware of, and compliant to all Company policies and procedures which include
- Information Security Management Systems
- Keep all company information which includes customer information confidential and secured
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