Call Center Representative
StackPH
- Muntinlupa City, Metro Manila
- Permanent
- Full-time
- Join a top-tier telecommunications provider as a Call Center Agent! Whether you're a fresh graduate, a career shifter, or a tenured professional, we invite you to be part of our dynamic and growing team. The hiring process is virtual, with no final interview assessment exam required. However, the role will be onsite, so youll need to work from our office location. This is a fantastic opportunity to start or advance your career in a customer-centric environment.
- Provide excellent customer support for telecommunications services (mobile, internet, landline)
- Handle inbound and outbound calls related to billing inquiries, troubleshooting, service upgrades, and account changes
- Guide customers through processes and troubleshoot service issues
- Maintain accurate and up-to-date records of customer interactions
- Ensure customer satisfaction by resolving issues in a timely and professional manner
- Work within a team environment to meet departmental goals and KPIs
- Competitive salary package with performance incentives
- No final interview assessment exam simplified hiring process
- Paid training and development programs
- Health benefits (HMO coverage upon regularization)
- Opportunities for career growth and promotions
- Positive and supportive team culture
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