Job Description Start getting out of your career journey. Looking for more than just a job Elevate your career as a Technical Support Representative in an environment that values what truly counts. We prioritize not only your professional development but also your personal well-being. Experience the unique advantage of achieving a harmonious work-life balance, with plenty of free time after shifts to pursue what truly matters to you. In this role, you will play a crucial role in assisting customers with the onboarding process for broadband services, facilitating a smooth transition for those transferring from other providers. Your responsibilities will include guiding customers through the intricacies of basic modem setup and reconfiguring existing modems to ensure seamless connectivity. Join a team where your efforts not only propel business growth but also enrich your own life. Step into the thrilling journey of our client in the telecommunications industry and be an integral part of their success story! Employment Type: Full-time Schedule: Day Shift, Mon - Fri 06:00 AM - 03:00 PM (Shifting) Work Arrangement: Onsite, Makati (With possibility to shift to Hybrid work setup depending on performance) Salary: PHP 26,000 Perks: Day 1 HMO, Above-market salary, Work life balance What do you need to succeed At least a Technical/Vocational Course or completion of at least 2 years of any Bachelor's/College Degree course, preferably in Computer Science or IT. Inbound call support experience. Excellent phone manner. Minimum of 1 year AU Telco experience is required. Experience in broadband technical support for an English-speaking campaign - Australia, UK, or USA. Understanding of email and common email clients, as well as smartphone email configuration. Proficiency in Microsoft Excel and Outlook. Excellent communication skills, both written and verbal. Ability to multi-task. What awaits you in this role Assisting customers getting online for broadband services and customers transferring from another provider Basic modem set up, as well as reconfiguring existing modems Factory resets, and over the phone step by step configuration of username and password Configuration of email client as well as email on smartphone Other troubleshooting in order to overcome existing settings on customer's PC Extended support to other services including: fixed line voice, VoIP, mobile and PBX Why choose us Day 1 HMO coverage Competitive salary package Prime office location Day shift schedule Work life balance Direct exposure to international clients Standard government and Emapta benefits Well-equipped, modern, and accessible offices Fun engagement activities for employees Mentorship and exposure to global leaders and teams Upskilling: Emapta Academy Whom you'll work with: Discover a company that turns you into a better version of yourself, more and more every day. You will be working with More Telecom, a premium, future-focused provider of nbn , phone and mobile services to homes and businesses across Australia. As a leading telco business, our client is proud to provide reliable and sustainable services while helping make the world greener. Do a work you will be proud of and surround yourself with likeminded individuals that sees you as their biggest asset. Here, you will be immersed in a globally competitive environment that aims to help you propel your career forward. There's nothing wrong in seeking for more, but you can achieve to have more in your career and in your personal life, without sacrificing anything. Seize this opportunity to be part of something greater today. Who are we Discover a world of possibilities at Emapta , where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment. With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for . Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us. #EmaptaExperience
