Subject Matter Expert

Outsourced Doers

Philippines
Permanent
Full-time

22 days ago

Subject Matter Expert (SME) – Digital Marketing & Tool SupportFully Remote | Full-Time | 24/7 Based on Business NeedsBe the Go-To Expert Behind Our Doers' SuccessAt Outsourced Doers, we pair exceptional virtual marketing assistants (Doers) with visionary Founders — and we don't stop there. We back our Doers with real-time training, world-class systems, and expert support so they can thrive.That's where you come in.As a Subject Matter Expert (SME), you'll work behind the scenes to help our Doers troubleshoot, problem-solve, and power through everything from funnel fixes to email flows. You'll use your technical expertise across a wide range of marketing tools to guide Doers, improve outcomes for Founders, and keep the machine running smoothly.This role requires flexibility and availability across rotating schedules, including evenings, weekends, or holidays, as assigned by the business. We operate 24/7, and your ability to jump in when needed makes all the difference.What You'll DoYou'll be the first point of support when Doers are stuck, confused, or facing tool-based issues. Your day-to-day will include:

Answering real-time queries from Doers via internal chat
Troubleshooting issues in tools like Canva, ClickFunnels, ActiveCampaign, Klaviyo, Shopify, ChatGPT, GoHighLevel, and more
Assisting in Founder escalations by completing urgent tasks during critical retention periods
Creating how-to resources, Loom videos, and SOPs to plug recurring knowledge gaps
Collaborating with DSLs, CX, Training, and QA teams to improve systems and prevent repeat issues

Identifying common roadblocks and recommending internal training or process updates

What You'll NeedMust-Have Skills & Experience:

2–3 years' experience in digital marketing, VA support, or SME roles
Familiarity with at least 5 of the following:

Canva, ChatGPT, ClickFunnels, ActiveCampaign, Klaviyo, GoHighLevel, Shopify, Mailchimp
Excellent written communication and structured problem-solving
Ability to explain complex tools in simple terms
Strong attention to detail and process-oriented thinking
Willingness to work flexible shifts across 24/7 schedules as required

Bonus Points For:

Experience with remote support, chat troubleshooting, or tech onboarding
Knowledge of project management tools (e.g., Asana), SEO platforms (e.g., Semrush), or website builders (e.g., Wix, WordPress)
Familiarity with eCommerce platforms, CRM tools, and marketing automations

Why Join Outsourced Doers?

Join a remote-first company that prioritizes people, process, and performance
Be part of a high-performing team that genuinely supports each other
Work a flexible, business-rostered shift — and build your global career
Enjoy growth, structure, and support — we don't just throw you into the deep end
Make a meaningful impact by helping others succeed and scale

Apply NowClick Apply to start your application. Be the expert your team counts on.

Outsourced Doers

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