Community Manager

Makati City, Metro Manila
Permanent
Full-time

21 days ago

In this client-facing role, you should have a blend of strong project management, writing, and client management skills, as well as the ability to quickly learn new technologies. You will use creative and technical expertise to support the engagement and health of insight communities by executing a range of subscription services for our clients using our SaaS platforms within the Managed Services team. Our clients depend on Alida for timely and accurate delivery of these projects to keep their communities healthy. This role provides an exciting opportunity to assist Fortune 500 organizations gather actionable insights and to advance within Professional Services or other departments such as Customer Success.This is a hybrid role on the overnight (ET) shift. The hours are intended to follow 9am-6pm Eastern Time, and the the office is located at Ayala Avenue, Makati City. Selected candidate must be able to start by October 1, 2025.Job Responsibilities

Plan and execute community member engagement and community health initiatives such as:

Member Hub Engagement Services: Writing and publishing web posts, newsletters, quick polls, and other engaging content for members
Community Health Services & Metric Reporting: Gather metrics, including participation rate, to report on the health of the community and success of the engagement services
Governance: Attend regular client meetings to plan engagement calendar
Foster an ongoing relationship with clients
Program and deploy community surveys using proprietary SaaS platform
Support Customer Success & Sales by working with the customer towards the adoption of best practices provided by Alida
Inspire the clients to think strategically about how the community can support their business needs by supporting day-to-day tactical functions
Provide exceptional service

Desired Skills and Experiences

Bachelor's degree, preferably in Marketing or Communications
5-7+ years of social media, marketing, project management, or client management experience
Excellent writing, editing, and proofreading skills with the ability to tailor written content across different industries
Strong problem-solving abilities with a keen eye for attention to detail
Excellent time management, organizational, project management and communication skills
Proven ability to work in a cross-functional and fast-paced environment
Progressive mindset with a can-do-attitude and strong initiative
Strong aptitude for technology and ability/desire to learn new software
Proficient with Microsoft Office (Word, Excel, PowerPoint)

Additional / Bonus Skills

Basic understanding of market research
Previous experience with digital survey tools

The Good Stuff:

Amazing growth and learning opportunities with a fast-growing Canadian SaaS company that is a world leader in its industry
Best-in-class company paid benefits for you and your family
Recognized as one of the Best Workplaces™ in British Columbia for 2024 by Great Place to Work
Recognized in 2023 as one of the Best Workplaces for Women®
Recognized as a Top Employer by British Columbia's Top Employers 2023

About AlidaAlida believes in a world where customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers can help companies make better decisions and drive long term loyalty and growth.That’s why Alida helps innovative brands create highly engaged research communities to gather feedback that empowers better customer experiences and product innovation.Leading companies like HBOMax, Adobe, Warner Bros. Discovery, Twitch and lululemon depend on Alida’s community-centered research platform to deliver fast and reliable customer feedback at scale so they can build better products, refine user experiences and test marketing campaigns.Learn more at .We can’t wait to meet you!We understand that applying for a new position takes effort and want to thank you in advance for taking the time to introduce yourself.At Alida, we’re dedicated to fostering an environment where our employees feel heard, valued and included.We believe that a diverse team is a core pillar in building better products and services for our global customers and we strongly encourage applications from all people regardless of race, religion, gender, age, disability status or sexual orientation. Even if you don't meet every single one of the stated requirements but you are excited about this opportunity, we'd love to hear from you anyway. Our Talent Acquisition team will review your application for this role, and others we may have open now or in the future.Follow us at and engage with us on LinkedIn, Twitter and Instagram.Alida has an in place to provide reasonable accommodation to employees, and to qualified job applicants with a disability during the hiring process. If you require accommodation because of a disability or medical need, please contact so that arrangements can be made for the appropriate accommodations to be in place.Alida takes your private information seriously. Review our Candidate Privacy Statement to understand how we use and protect your personal information.#LI-HybridApplyApply for this positionRequired*First Name*Last Name*Email Address*Phone*AddressResume*We've received your resume. Click to update it.orAttach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) orPaste your resume here orWho referred you to this position? Enter their first and last name here.LinkedIn Profile URL:Desired salary*Earliest start date?*This is a flexible hybrid role intended to work on the overnight (EST) shift, are you able to work on a flexible hybrid basis and on this shift? The hours are intended to follow 9am-6pm Eastern Time, and the the office is located at Ayala, Makati City.*Are you legally entitled to work where this position is based?*Human Check*This website uses cookies and other analytics technologies. By selecting "Allow", you consent to the recording, use and sharing of your website activity by this website and its service providers.

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