Position Title: Recruitment Team Lead Work Set Up: Onsite Schedule: 1:00pm to 10:00pm (flexible) Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga Quick Rundown: The Team Lead is responsible for managing the full recruitment cycle to ensure efficient and effective hiring processes across all levels and various skill sets. This role does not include responsibilities for QA specialists and the sourcing team, which are managed separately. What You'll Do: Full-Cycle Recruitment Management: Oversee the end-to-end recruitment process, including job posting, CV screening, initial interviews, assessments, and final selection. Ensure a seamless recruitment process by maintaining speed, efficiency, and professionalism while minimizing time to hire. Candidate Engagement and Interviewing: Conduct virtual and face-to-face interviews to assess candidate suitability. Develop and maintain an adequate pipeline of candidates across various sourcing channels. Effectively utilize the Applicant Tracking System (ATS) to manage recruitment workflows. Stakeholder Communication: communicate with recruitment managers, account managers regularly, and clients to provide updates on recruitment status, adjust strategies, and ensure alignment with hiring needs. Provide detailed feedback and status updates to candidates throughout the recruitment process. Compliance and Data Management: Ensure recruitment systems are used appropriately, focusing on data integrity and compliance with data protection legislation. Monitor and ensure compliance with service level agreements (SLAs), account dependencies, and operational metrics, escalating issues as necessary. Continuous Improvement: Coach and guide recruitment assistants to ensure consistent and high-quality support in the recruitment process search and implement updated sourcing techniques to enhance recruitment effectiveness. What We're Looking For: Bachelor's degree in Human Resource Management, Psychology, or a related field, or equivalent experience At least 3 years of experience in a BPO setting Preferred experience in volume hiring, corporate, and technical hiring Strong interpersonal and communication skills Excellent written and spoken English Effective relationship management and advanced negotiation skills Experience in fast-paced environments Proficiency in recruiting and sourcing strategies, including social media Proficiency in Microsoft Office tools and reporting/data analysis Strong organizational and prioritization skills Ability to perform well under pressure and demonstrate initiative High level of intelligence and attention to detail Strong presentation skills and willingness to work a flexible schedule Why You'll Love Joining the CO Fam! At Clark Outsourcing , we're redefining what it means to work in a BPO. This isn't your regular office setup - it's where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you'll have to experience it yourself to believe it. Here's what's in store for you: Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more. Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth. Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia , giving you international exposure and experience. Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave. Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace. Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches! At CO, it's not just about work - it's about loving where you work. Ready to experience the best workplace ever We can't wait to welcome you to the team!