Care Advisor

Makati City, Metro Manila
Permanent
Full-time

1 month ago

BENEFITS/PERKS

Competitive Salary
13th and 14th month salary guaranteed
Performance Incentive Plan / Yearly Bonus
Retirement Program and Group Life Insurance
Hybrid Work Set-up after 6 months working on-site
Be part of a pioneer team

JOB DETAILS / ROLE PURPOSEOur Customer Service/Care Advisors are the first point of contact of our clients worldwide (including brokers and medical providers). The Care Advisors must be focused with meeting the needs of our clients as well as collaborate with other departments, consistently delivering a high quality of service and committing to continuous improvement.KEY RESPONSIBILITIES
Key responsibilities will include, but are not limited to, the following:

Responding to queries regarding coverage, claims, hospitalisation, complaints
Commit to the department`s service standards, including a 24 hours turnaround for all written communication including email responses
Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
Assist our in-house medical team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as required
Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention

KEY REQUIREMENTS

Previous Call Center experience in a Healthcare Account is required
Bachelor's Degree, Medical Allied preferred
Can work with minimal supervision and comfortable working with deadlines
Strong Knowledge of Microsoft Office (Excel, Word)
Must be willing to work in rotating shifts
Must be willing to work onsite in Makati for the first few months
Fluent English
Applicants who are able to start ASAP will be prioritized

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.Great to have you on board.Let's care for tomorrow.

Allianz

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