Customer Service Advisor - Sales and Tech Digital Intake

Pasig City, Metro Manila
Permanent
Full-time

1 month ago

Job Title: Customer Service Advisor - Sales and Tech Digital Intake - 2025Job Description The Advisor I, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support.Essential Functions/Core Responsibilities

Achieve specific sales targets and maximizing sale opportunities on each and every call

Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs

Maintain broad knowledge of products, pricing, promotions, and procedures

Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators ('KPIs')

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer

Prepare complete and accurate work including appropriately notating accounts as required

Participate in activities designed to improve customer satisfaction and sales performance

Answer billing questions by talking through components of customer accounts

Candidate Profile

High school diploma with three to six months of sales experience preferred

Courteous with strong customer service orientation

Strong communication and negotiation skills required

Ability to effectively communicate, both written and verbally

Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

Basic computer navigation skills and PC Knowledge

Tolerance for repetitive work in a fast paced environment

Ability to work as a team member, as well as independently

Dependable with proficient attention to detail

Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

Able to rotate shifts, as needed

Based on location and/or program, additional experience/skills may be required

*Job requirements may vary by country and will not contravene any local lawsCareer Framework RoleHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.Supplemental Geographical InformationRECRUITER ENTER THE APPLICABLE LANGUAGE:GERMANY - This job description does not apply to employees in Germany.UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTIONPHILIPPINES

Minimum of two years of college education. No prior call center experience is required

Ability to think clearly and can explain simple issues effectively, both written and verbally

INDIA

High school diploma with zero to six months of sales experience preferred

Ability to effectively communicate, both written and verbally

Listen attentively to customer needs and concerns; demonstrate empathy

Clarify customer requirements; probe for and confirm understanding of requirements or problem

Confirm customer understanding of the solution and provide additional customer education as needed

Ability to learn including strong problem solving skills

Demonstrate strong probing and problem solving skills

Should be able to handle complex queries

Should be able to resolve customer queries independently

DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.Location: PHL Quezon City - Tera Tower 1st FloorLanguage Requirements:Time Type: Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the

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