Corporate & Investment Banking - Client Service Specialist III - Commercial Cardholder Services

JPMorgan Chase

  • Metro Manila
  • Permanent
  • Full-time
  • 27 days ago
Job Description:At JPMorgan Chase, we endeavor to provide a place where your development and growth are nurtured and achieve your highest potential.As an Account Specialist III within our Client Services team, you will be tasked with the development and nurturing of relationships with multiple clients, while also managing their servicing needs.Job Responsibilities:
  • Resolve routine and complex inquiries in a fast-paced call center environment, problem resolution by phone or e-mail requests, as well as client education regarding products they utilize for their expense reporting needs
  • Serve as an account manager in this role assisting clients with reports, assisting with new products and coaching over the phone concerning these products, as well as suggesting best practices based on client needs
  • Work independently and provide solutions to the client
  • Work on a Western Hemisphere (WHEM) shift (9pm-10pm start time) weekends off during training; post Go Live will be 24x7. Work during holidays.
Required qualifications, capabilities, and skills:
  • Previous experience working in a Call Center environment taking inbound and making outbound calls with at least 2 years experience
  • Excellent communication skills - both verbal and written
  • Must have ability to work professionally with different levels of management within the organization
  • Thrives under stress related deadlines
  • Strong analytic ability when researching client inquiries a must. Must possess strong problem resolution skills.
  • Ability to develop positive, professional relationships which enhance the ability to achieve results
  • Flexibility in ability to alter schedule and work overtime as needed
Preferred qualifications, capabilities and skills:
  • Bachelor of Arts (BA)/Bachelor of Science (BS) college degree is preferred
  • Advanced knowledge of Excel, Word, and Outlook a plus
  • Project management also a plus
Internal Application Eligibility RequirementsTENURE:Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.PERFORMANCE:Meets satisfactory performance standards as defined by the firmNot under Performance Coaching (formerly known as Performance Improvement Plan)CORRECTIVE ACTION:Employees who were given written warning or higher and within the prescriptive period are not eligible to apply.By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the . You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm's HR Policies and Guidelines.Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or business specific guidelines.Make sure your profile is updated in the new me@jpmc
Jobs. Attaching your updated resume is encouraged.In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.About Us:JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.About the Team: The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

JPMorgan Chase