Sales Operations Data Analyst
Employment Hero
- Manila City, Metro Manila
- Permanent
- Full-time
- Responsible for first responses to Sales queries as part of the Sales Operations service desk, monitoring Slack channels and redirecting inquiries to the appropriate channels for prompt resolution.
- Administer Opportunity, Account and Lead records in Salesforce, including reopening opportunities, merging duplicate records, data quality checks and ensuring accurate and up-to-date records.
- Administering our allocations tool and related data to ensure fair distribution of records across the sales team.
- Conduct lead and account enrichment, including researching and appending data to existing leads to increase the accuracy and completeness of our database.
- Assist with the onboarding and offboarding process for Sales, ensuring Lead and Account pipelines are assigned and redistributed in a timely manner.
- Communicate with Sales Leaders to understand the detailed requirements for requests that are submitted.
- Support ad-hoc reporting and assist with monthly dashboard or reports updates in Salesforce.
- Collaborating with Sales to ensure the sales process is understood and followed, as well as identifying & executing on opportunities for improvement with the goal of improving data quality and reducing room for error.
- Previous experience in data administration, data analysis, or data management
- Previous experience working in a fast-paced environment, with the ability to quickly pivot to respond to changes with the business and market
- Previous experience working alongside a sales team highly regarded
- Previous experience working in a service desk, or similar capacity highly regarded, as is experience using communication tools such as Slack
- Proficiency using or administering data within the Salesforce platform, or comparable CRM, including building or maintaining reports & dashboards
- Strong proficiency in Excel and/or Google Sheets
- Exposure to tools such as Chili Piper, LeanData, ZoomInfo or Cognism highly regarded
- Exceptional verbal and written communication skills, with a strong ability to communicate proactively with peers, managers, and leadership on plans, progress, and challenges
- Excellent attention to detail
- Remote-first and flexible working arrangements
- A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? We've got you covered!)
- We set you up for success with the latest and greatest hardware, tools and tech
- Learning and development (including an external study policy, live monthly professional development classrooms, and premium online learning content!)
- Reward and recognition programs - because great work should be recognised and rewarded
- Including Lightning Award for delivering quality work at speed and Values Champion Awards
- Swag app cashback offers and discounts on hundreds of your favourite brands and products
- Self, health, wealth and happiness programs
- Social events and team celebrations
- Employee Share Option Program: be an owner of Employment Hero
- Annual Global Gathering to get to know your global colleagues - so far we've been to Thailand, Vietnam and are excited to meet in Bali in September 2024
- If you're excited about Employment Hero, but this role is not the one for you, we encourage you to explore our careers page, packed with many more great opportunities.
- Know someone who would be a great fit? Feel free to share the role with your network!