Customer Support Advocate (Retail & E-Commerce) (Makati | Nightshift)
KMC Solutions, Inc.
Makati City, Metro Manila
Permanent
Full-time
1 month ago
Customer Support Advocates have a critical role on award-winning Customer Support team. This role supports global customers 24/7/365, through voice, chat, email, SMS and social channels. The right candidate will champion the interests of customers, ensuring that they receive high-quality and consistent service. This role represents customer-obsessed culture.RequirementsProvide an exceptional customer service experience with every interaction via phone, email, chat, SMS, or over social mediaWork closely with other teams including Technology, Product and Site teams to ensure customer feedback is heard, and provide ideas for improvementsDemonstrate an excellent understanding of our customer base and ensure the tone of the company is in every interactionRespond to all customer inquiries in a timely manner regarding order updates, product requests, and resolve all issuesDemonstrate unparalleled product knowledge and offer exceptional style advice for customers