BPO - Network Support Engineer (Hybrid Setup)

Unity Communications

Pasay City, Metro Manila
Permanent
Full-time

30 days ago
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We are looking for someone dynamic and motivated to join our ranks.As a Network Support Engineer, you will be part of the Service Delivery team that is responsible for supporting scalable, maintainable, highly available network architectures.Since you will support vast and varying internal and external customer profiles, as well as troubleshooting and performing customer configurations in a 24x7 work environment, we need you to thrive on delivering great customer service.It is of the utmost importance that you contribute to our atmosphere of teamwork through collaborative behavior and open communication.How You Spend Your Eight HoursConfigure and install various network devices and services (e.g., edge devices, VPN, QoS)Monitor performance and ensure system availability and reliability.Coordinate with internal departments and escalate to new levels when cases are taking a long time to resolve.Notify management when cases are susceptible to escalating/requiring extra attention or resulting in customer dissatisfaction.Provide regular updates to customers as defined by case priorities guidelines.Document all troubleshooting and case management actions.Provide advanced technical support, technical direction, and mentoring to staff in the group.Adhere to departmental processes and procedures.What You Must PossessGraduate with a bachelor’s degree in Information Technology, BS in Computer Science, and other related courses.2-3 years of experience in Telecommunications/Network Industry in a BPOExperience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP serversHands-on experience with monitoring, network diagnostic, and network analytics tools * Hands-on technical experience with at least three of the following:

LAN/WAN operations
Network protocols.
UNIX or Linux Operating systems
Networking Hardware

Attended Certification:

CCNA (Cisco certified network associate)
CCNP (Cisco Certified Network Professional)
CCIE (Cisco Certified Internetwork Expert)
Understand OSI 7 layers in detail and distinguish every layer.
Identify private IP and public IP ranges + subnetting.
Configure Dynamic/Static IPs
Able to configure and troubleshoot DHCP.
Understand access control lists and NAT and can configure and troubleshoot both.
Able to manage and add firewall policies and troubleshoot them.
Able to sniff and read packet captures.
Strong verbal and written communication skills (English)
Ability to multi-task and quickly adapt to changing priorities.
Ability to work in a collaborative manner as well as independently.
Ability to work with minimal supervision.
Ability to understand customers’ use cases, expectations, and perspectives.
Self-motivated, goal-oriented, and meticulous.
Excellent analytical and troubleshooting skills.

What You Shall ReceiveHMO coverage with two free dependents upon regularizationVL/SL credits upon regularizationFriendly and supportive work culture13th-month pay and other Philippine-government-mandated benefitsNon-taxable allowancesPay increases, performance bonuses, birthday gifts, and many moreWhat You Should ConsiderFull-time positionMonday to Friday, night shiftHybrid work setup with on-site training27k - 40k Salary Package based on experience.Why Join Our CompanyYou look for a company whose senior management listens to what you are and aren’t saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.

Unity Communications