ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced WFM Analyst to join our rapidly expanding team. As a member of our team, you will have the opportu…
Job Description Monitor agent status in real-time. Monitors inbound operations to ensure optimal staffing levels. Evaluate adherence and take immediate action to improve performanc…
Description Position Purpose: The Resource Management Analyst produces and delivers useful, accurate, and timely information and recommendations to internal and external custom…
Overview The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages t…
Position Summary: The Real Time Analyst is a Workforce Management role that reports to the Workforce Manager and will take direction from the Workforce Forecasting and Scheduling…
Develop robust staffing plans utilizing historical data and forecast analysis to accomplish customer demand and service level objectives Interact with operations leadership to un…
Company Description: Sutherland is seeking an attentive and goal-oriented person to join us as a Lead RTA. We are a group of driven and hard-working individuals. If you are looki…
Company Description: Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have bee…
Real Time Analyst The Real Time Analyst is responsible for monitoring statistics, staffing adherence, list penetration and client key performance indicators. The Real Time Analys…
The SBS Client Services Real Time Analyst is responsible for monitoring the effectiveness of the forecast and the execution of the scheduling plan. This is performed real-time, as …
Real Time Analyst Position Purpose: The Resource Management Analyst produces and delivers useful, accurate, and timely information and recommendations to internal and external cust…
Forecasting, Scheduling and Real Time Analysis of productivity to ensure that goals are met or exceeded. Understand and plan all aspects of staffing and capacity management for all…
It takes a lot of skill and mental acuity to effectively coordinate an entire team, but that's a normal day for real-time analysts (RTAs) who thrive under pressure and can think cl…
Description Position Purpose: The Resource Management Analyst produces and delivers useful, accurate, and timely information and recommendations to internal and external customers.…
Showcase your talents. Create your success story with us! We are looking for awesome Workforce Management professionals who wants to join our growing #happy@work team! Workforce Re…
Showcase your talents. Create your success story with us! We are looking for awesome Workforce Real Time Analysts and Schedulers who wants to join our growing #happy@work team! We …
As Real Time Analyst , You Will . Monitor real-time and non-real-time queues and adherence reports to ensure service level and response time objectives are met . Ensure effective a…
Real Time Analyst 22,000.00 - 25,000.00 Your career as a Scheduler will hone your analytical and strategic skills by managing the development of robust staffing plans and forecasti…
We are currently seeking a highly motivated and detail-oriented individual to join our team as a Real-Time Analyst. As a Real-Time Analyst, you will be a vital part of our operatio…
We are currently seeking a highly motivated and detail-oriented individual to join our team as a Real-Time Analyst. As a Real-Time Analyst, you will be a vital part of our operatio…