CCaaS Voice Engineer
Manulife
- Makati City, Metro Manila
- Permanent
- Full-time
- Knowledge/Skills/Competencies/Education:
- At least 3 years’ experience in cloud based Voice Platform, with at least 2 years on AmazonConnect or Genesys Cloud CX platform.
- A demonstrated track record of managing and supporting cloud based CCaaS solution.
- Experience with coding with AWS lambda.
- Comfortable in operating across geographies and with teams of varying maturity.
- Demonstrated interpersonal and communication skills. Tact and clear verbal and written communication skills are necessary to facilitate solutions and resolve problems.
- Strong influence, negotiation and change management skills
- Strong analytical and innovative problem-solving skills with the proven ability to exercise flexibility and judgment in assessing business issues and risks in a dynamic environment.
- Desired Skills
- Insurance Industry experience will be plus but not mandatory.
- AWS AmazonConnect and/or Genesys Cloud CX solution experience
- Bachelor degree in Engineering, Computer Science and Information Technology preferred
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.
- Values-first culture