INT-034F847

KMC Solutions Inc

  • Makati City, Metro Manila
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily
The Purpose Driven Career Objectives of a Admin / Reception at KMC:The Customer Success Officer is expected to perform tasks quickly and efficiently, with a high level of professionalism and a positive attitude. It is expected that the CS Officer will be capable and able to manage Customer Success teams and all admin-related day-to-day concerns and escalations in an area or cluster.To apply for Admin / Reception, you are excellent at:
  • SUBMISSION OF REPORTS
  • Budget, expense, consumption analysis and reporting
  • Monthly submission of supplies consumption and inventory, expense report, and other reports
  • Weekly report submission
  • Able to provide 99% accuracy of reports; Content of reports is accurate and relevant
  • Incident report to be provided within 24 hours
  • Accurate recording of MOM, to be provided within 2 days after the meeting
  • 99% accuracy of forwarded monthly client charges
  • MENTORSHIP
  • Managing site leads / CSA directly
  • Conducting one-on-one coaching with direct reports
  • Continuously train, evaluate performance, and take corrective actions when necessary
  • Allot training schedule to new admin
  • Able to use time wisely by supervising and teaching admin on-site
  • Able to create strategies to reach goals
  • CUSTOMER SERVICE
  • Oversighting of all admin and facilities services
  • POC for all CS/admin–related concerns
  • Able to respond to concerns/issues/incidents
  • Able to provide assistance to clients
  • Able to follow the escalation matrix during an incident/emergency
  • Able to handle escalations within team/cluster
  • POLICIES AND PROCEDURES IMPLEMENTATION
  • Ensuring procedures, and best practices are being implemented
  • Ensuring checklists are complete per site
  • Able to create, update, and implement departmental procedures
  • Ensuring the team or cluster is operating at peak efficiency
  • GENERAL ADMIN DUTIES
  • Ensuring sites handled have adequate Petty Cash Fund and Supplies on site
  • Executing monthly PCF audit per site
  • Weekly facilities inspection per site
  • 99% appropriate email and business communication etiquette
  • Able to send business emails with correct thought organization and Zero grammatical errors
  • Able to plan manpower and ensure availability of admin on-site during committed office hours
  • Come up with resolutions to solve site issues within 36 hours
  • Cover on assigned works of the CS Manager when on Leave
  • Can work Mondays - Fridays, and on-call on weekends during emergency situations
  • Other tasks to be assigned from time to time
  • GENERAL OFFICE MANAGEMENT
  • Proactiveness in identifying needs/changes/modifications in our sites
  • Ensuring Toilet, pantry, Reception, Lobby, General area condition
  • Implementation of Better Bathroom Experience in all sites handled
  • Providing weekly and Monthly treats for members
  • 100% availability of office, pantry refreshments, and washroom supplies
  • 100% fully functioning appliances on site
  • Ensuring treatment/maintenance are carried out as per approved schedule, and ensure type of treatment & Chemicals used are approved (pest control, carpet cleaning, grease trap cleaning, water testing)
  • 100% availability of annual Admin PM Calendar
  • Performing Quarterly Coordination meeting with the bldg. admin
  • ASSET MANAGEMENT
  • Maintaining a 99% accurate asset inventory list
  • SERVICE DESK
  • Following ticket response format 100%
  • Ensuring that 98% of admin tickets per week are attended within SLA
  • HEALTHY AND SAFETY
  • Ensuring that our procedures related to health and safety are practiced and implemented
KMC CareersIf you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards, and freebies and are invited to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment, and Legal & Finance Roles.KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.Work with Us. Grow with Us.KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu, and Clark. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.Our CultureAt KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.Life within KMC: Work Hard Party HarderAt KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!Your Success Profile includes:
  • Preferably at least 6 years of work experience in the Hospitality / Customer Service or Facilities Management Industry
  • Graduate of a Bachelor’s Degree in Business Administration or any related fields
  • Proficient in Powerbi, MS Office applications, and PowerBi (MS Word, Excel, Powerpoint)
  • Capable of creating, updating, and implementing departmental procedures
  • Capable of facing high-level clients, members, and employees
  • Capable of representing the Customer Success Department in meetings and events
  • Capable of conducting an internal audit
  • Capable of handling small to mid-scale projects
  • People management skills
  • Has delegation and motivational skills
  • Good decision-making skills
  • Outgoing, responsible, detail-oriented, and driven personality
  • Capable of multi-tasking and has good time management skills
  • Capable of working under minimal supervision
  • Excellent communication skills (written and verbal), has high attention to detail, fast learner

KMC Solutions Inc