INT-034F847
KMC Solutions Inc
- Makati City, Metro Manila
- Permanent
- Full-time
- SUBMISSION OF REPORTS
- Budget, expense, consumption analysis and reporting
- Monthly submission of supplies consumption and inventory, expense report, and other reports
- Weekly report submission
- Able to provide 99% accuracy of reports; Content of reports is accurate and relevant
- Incident report to be provided within 24 hours
- Accurate recording of MOM, to be provided within 2 days after the meeting
- 99% accuracy of forwarded monthly client charges
- MENTORSHIP
- Managing site leads / CSA directly
- Conducting one-on-one coaching with direct reports
- Continuously train, evaluate performance, and take corrective actions when necessary
- Allot training schedule to new admin
- Able to use time wisely by supervising and teaching admin on-site
- Able to create strategies to reach goals
- CUSTOMER SERVICE
- Oversighting of all admin and facilities services
- POC for all CS/admin–related concerns
- Able to respond to concerns/issues/incidents
- Able to provide assistance to clients
- Able to follow the escalation matrix during an incident/emergency
- Able to handle escalations within team/cluster
- POLICIES AND PROCEDURES IMPLEMENTATION
- Ensuring procedures, and best practices are being implemented
- Ensuring checklists are complete per site
- Able to create, update, and implement departmental procedures
- Ensuring the team or cluster is operating at peak efficiency
- GENERAL ADMIN DUTIES
- Ensuring sites handled have adequate Petty Cash Fund and Supplies on site
- Executing monthly PCF audit per site
- Weekly facilities inspection per site
- 99% appropriate email and business communication etiquette
- Able to send business emails with correct thought organization and Zero grammatical errors
- Able to plan manpower and ensure availability of admin on-site during committed office hours
- Come up with resolutions to solve site issues within 36 hours
- Cover on assigned works of the CS Manager when on Leave
- Can work Mondays - Fridays, and on-call on weekends during emergency situations
- Other tasks to be assigned from time to time
- GENERAL OFFICE MANAGEMENT
- Proactiveness in identifying needs/changes/modifications in our sites
- Ensuring Toilet, pantry, Reception, Lobby, General area condition
- Implementation of Better Bathroom Experience in all sites handled
- Providing weekly and Monthly treats for members
- 100% availability of office, pantry refreshments, and washroom supplies
- 100% fully functioning appliances on site
- Ensuring treatment/maintenance are carried out as per approved schedule, and ensure type of treatment & Chemicals used are approved (pest control, carpet cleaning, grease trap cleaning, water testing)
- 100% availability of annual Admin PM Calendar
- Performing Quarterly Coordination meeting with the bldg. admin
- ASSET MANAGEMENT
- Maintaining a 99% accurate asset inventory list
- SERVICE DESK
- Following ticket response format 100%
- Ensuring that 98% of admin tickets per week are attended within SLA
- HEALTHY AND SAFETY
- Ensuring that our procedures related to health and safety are practiced and implemented
- Preferably at least 6 years of work experience in the Hospitality / Customer Service or Facilities Management Industry
- Graduate of a Bachelor’s Degree in Business Administration or any related fields
- Proficient in Powerbi, MS Office applications, and PowerBi (MS Word, Excel, Powerpoint)
- Capable of creating, updating, and implementing departmental procedures
- Capable of facing high-level clients, members, and employees
- Capable of representing the Customer Success Department in meetings and events
- Capable of conducting an internal audit
- Capable of handling small to mid-scale projects
- People management skills
- Has delegation and motivational skills
- Good decision-making skills
- Outgoing, responsible, detail-oriented, and driven personality
- Capable of multi-tasking and has good time management skills
- Capable of working under minimal supervision
- Excellent communication skills (written and verbal), has high attention to detail, fast learner