Technical Support Specialist
Boldr
- Tacloban City, Leyte
- Permanent
- Full-time
- Answer customer questions over email and live chat.
- Deliver excellent customer service to our customers.
- Write and update support articles.
- Become an expert on our .
- Work closely with the customer succeproductss management and engineering teams.
- Advance your career in the SaaS industry.
- Demonstrated ability to solve technical problems.
- Desire to teach new customers about the platform.
- Ability to answer product and technical questions.
- Comfort working independently, given time zone differences.
- Familiarity with APIs, email infrastructure, DNS,HTML,CSS, and/ or javascript.
- Nice to have experience with JIRA or zendesk.
- Nice to have previous experience in a B2B technical support role at a SaaS company.
- Nice to have experience with email, push or SMS platforms.
- SSS
- Pag-ibig
- Philhealth
- HMO on day one
- 13th-month pay
- Paid incentive leaves
- Personal time-offs (PTOs)
- Sick leave