Job Description This is a remote position. About the Client: Their innovative lay-by model allows you to explore the world debt-free. With the freedom to lock in great travel deals today, using just a small deposit, and paying the remainder in up to 26 weekly payments, they empower you to travel on your terms. Job Summary: This role is mainly responsible for maintaining accurate booking records, verifying flight details, and ensuring that e-tickets match passenger information. Your role involves communicating with customers regarding airline schedule changes and providing updated e-tickets as needed. Adhering to communication protocols and company policies is essential to the roles success. Key Responsibilities: Maintain accurate records of bookings Checked if the flight itinerary matched the e-ticket sent to Pax Proofread if the passengers names matched the e-ticket sent Ensure flights are booked and ticketed Checked e-ticket sent to Pax is correct Communicate to the customer for any airline schedule change that happens to the reservation via email Follow communication procedures, guidelines, and policies Send updated e-ticket to the customer Requirements Willing to work on Shifting Schedules, Weekends / Holidays Strong ability to manage time and prioritize tasks Proficiency in Excel or Google Sheets for data management Must have at least an experience with auditing/quality checking. Adaptable and flexible, demonstrating abilities to work with process and information changes professional verbal and written communication skills Proven ability to work independently Can start immediately Basic knowledge of the Travel Industry/GDS (SABRE) Must have Fiber Optic internet with at least 25 Mbps bandwidth Must have a backup desktop or laptop with the latest OS Must be able to work on a shifting schedule including Holidays Benefits WHAT WE OFFER: Great Place to Work-Certified Company Premium HMO Holistic employee experience Work-from-home and hybrid work setup Rewards and incentives Monthly engagement activities Career advancement opportunities Paid referral program