M365 Administrator - English

Upwork

Cebu City, Cebu
Permanent
Full-time

17 days ago
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Company DescriptionOne of Upwork's largest clients, an American multinational technology company, is in search of an M365 Administrator. In this role, you will be required to handle tickets that come in through phone, emails and chat. The IT ticket needs will vary depending upon the request; they typically include questions surrounding the admin’s knowledge of the M365 web application, registering and buying domains, downloading and installing Office, and using the M365 feature set.Job DescriptionResponsibilities:

Take new cases and follow up on all active cases
Case documentation
Ensure escalated cases are getting traction
Check mailbox to ensure that:

Previous cases are not reopen/ reopen if needed
Emails send to everyone about community updates and process updates
Emails related to open cases
Attend weekly meeting with a Team Lead to reinforce important topics, processes updates and other topics
Attend workshops and Q&A sessions if needed
Participate in Pilots
Update all trackers requested by the Team Leads

QualificationsRequirements:

Must be highly innovative, solution-oriented and can follow through with the customers until their concerns are resolved.
Experience on Exchange Online
Experience on SharePoint Online
Managing and troubleshooting Skype for Business Online, Teams and OneDrive
Experience with DirectSyn (AD Connect) setup and configuration
Experience with DNS and how to set up
Knowledge on ADFS
Basic knowledge on PowerShell(basic commands/scripting)
Ability to deploy apps on to Microsoft 365 environment
Ability to build competency in the team to deliver customer requirements
A high level of English fluency and professionalism

Device Specifications:

Computer that is not joined to another company’s domain, neither managed by any remote management – inventory systems or tools
Windows 10 Pro (latest updates installed)
Minimum of 8 GB Ram (16 is recommended)
Core i3 processor (i5 is recommended)
Minimum of 256GB Hard disk (256 SSD is recommended)
LAN (local access network) required
For security requirements, freelancers will not connect to the provided systems and tools using WiFi.
A minimum of 10 Mbps Internet connection with equal download & upload speed (20 Mbps is recommended)
No 3rd-party antivirus software installed
Microphone/headset with background noise canceling (not a phone headset)
Webcam, preferably compatible with Windows Hello Technology

Additional Information

All your information will be kept confidential according to EEO guidelines.
The hired candidates will be paid on a fixed pay, for tickets assigned/solved. Please submit a proposal with your desired budget, what your experience is with Microsoft 365 and its applications, along with any other information you’d like us to review in your proposal.

Why Choose Us?

We value diligence and teamwork
Collaborate with subject matter experts and the team to ensure timely and effective case resolution
Be a part of innovation and customer satisfaction to various large organizations

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