Customer Advocate - Alaska Campus

• Act as brand ambassador reflective of the company values and ensure compliance with all existing policies, regulations, and applicable laws.
• Initiate genuine conversation, shares advice and product knowledge by interacting with the customer in a personalized way and ensures they feel welcomed, heard, and valued.
• Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion.
• Build rapport with the customer and actively listen to the issues that may have arisen.
• Maintain up-to-date information in the customer database about performed activities and handled transactions.
• Display a courteous and empathetic attitude to all customers.
• Perform research to answer customer inquiries and requests.
• Grow existing customer accounts through exceptional customer service and effective sales techniques.
• Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines.
• Meet quantitative performance metrics as outlined.
• Collaborate with peers and leadership, provides insights related to customer experience, share ideas with the team, and actively participate in daily meetings, and performance improvement initiatives.
• Exhibit a willingness to learn and adapt; is flexible to change and open to try new ways of doing things.

• To be at least a high school graduate
• A minimum of six (6) months of direct customer service experience in a BPO setting is required. Previous experience in supporting a UK customer service program is an advantage.
• Excellent proficiency in communicating in the English language and capable to recognize different people's styles and adjust communication accordingly regardless of the channels in which customers are served.
• Exceptional listening skills and negotiating skills.
• Must be calm, composed, and empathetic in addressing customer needs.
• Ability to work in a dynamic environment and can quickly adapt to changing work conditions.
• Excellent computer knowledge and skills; can navigate multiple systems, use specialized software and tools to answer customer inquiries and concerns.
• Ability to work independently.
• Ability to work flexible hours to meet customer needs including nights, weekends, and holidays.

• Add your unique talent to our team
• Explore opportunities to grow personally and professionally
• Earn and save, we've got you covered with Paid Training, Employee Performance Incentives, Healthcare Benefits, and Paid Time-Offs
• We value your mental health with work-life balance
• Be a part of an inclusive culture, work with a diverse team
• Provide unbelievable service that makes a customer's day a little brighter

ResultsCX