Team Manager | Social Media

Sutherland

Davao City
Permanent
Full-time

1 month ago

Sutherland is seeking an organized and goal-oriented person to join us as a Team Manager. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!Job Description:Managers in this role get to:Team Leadership: Lead, motivate, and inspire a team of social media specialists to achieve performance targets and deliver exceptional service to clients.Performance Management: Monitor team performance, identify areas for improvement, and implement strategies to enhance productivity, efficiency, and quality of work.Training and Development: Provide ongoing training, coaching, and mentorship to team members to ensure continuous improvement and skill development in social media management techniques, customer service, and communication skills.Client Relationship Management: Serve as the primary point of contact for clients, build strong relationships, and proactively address any issues or concerns to maintain client satisfaction and loyalty.Quality Assurance: Conduct regular quality assessments of social media interactions and feedback to ensure adherence to company standards and client guidelines.Reporting and Analytics: Analyze performance metrics, generate reports, and provide insights to stakeholders regarding team performance, client satisfaction, and areas for improvement.Operational Efficiency: Identify opportunities to streamline processes, optimize workflows, and implement best practices to enhance operational efficiency and effectiveness.Cross-functional Collaboration: Collaborate with other teams within the organization, such as Training, Quality Assurance, and Operations, to ensure alignment of goals and seamless execution of projects.Risk Management: Identify potential risks and issues related to social media operations, develop mitigation strategies, and ensure compliance with relevant policies, regulations, and industry standards.Innovation and Continuous Improvement: Stay updated on industry trends, emerging technologies, and best practices in social media management, and proactively propose innovative solutions and initiatives to drive continuous improvement and exceed client expectations.Qualifications:Our most successful candidates will have:

Bachelor's degree in Marketing, Communications, Business Administration, or a related field.
Previous experience (3 years) in a leadership role within a BPO or customer service environment, preferably in social media management or digital marketing.
Strong understanding of social media platforms, trends, and best practices.
Excellent communication skills, both verbal and written, with the ability to effectively interact with clients, team members, and stakeholders.
Proven leadership abilities, including the ability to motivate, coach, and develop a high-performing team.
Analytical mindset with the ability to interpret data, generate insights, and make data-driven decisions.
Strong organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
Proficiency in Microsoft Office Suite and social media management tools.
Certification in social media marketing or related fields is a plus.

Additional Information:All your information will be kept coIf you are a dynamic leader with a passion for social media and a commitment to excellence, we invite you to join our team at Sutherland. This is an exciting opportunity to make a significant impact and contribute to the success of our clients and the growth of our organization. Apply now and become a part of our innovative and collaborative team!nfidential according to EEO guidelines.Career PathWork at HomeShare this jobInterested in this job?Save JobCreate As AlertSimilar Opportunities:SCHEMA MARKUP ( This text will only show on the editor. )Our Commitment
Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. It is our policy to engage in personnel decisions, including those related to recruitment and hiring, and to administer our personnel policies without regard to race, color, religion, creed, age, gender or sex (including pregnancy), national origin or ancestry, disability, veteran's status, genetic information, or any other legally protected characteristic. There is no place for disrespect for cultural differences or insensitive stereotypes. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.

Sutherland

Apply Now