Teleperformance Clark | Korean Bilingual CSR III for Online App Store Account

• Brand advocate and advisor.
• Represent brand with passion and excitement
• Efficiently respond to a dynamic online retail store environment.
• Show curiosity for new products campaigns and quickly and accurately consume new product and marketing information required to effectively represent and recommend product and services that meet the customer’s needs
• Adapt flex style according to customer personality, culture, and profile (i.e., Customers' new to technology and experienced pros alike)
• Provide options and outline features of product and services to gain or retain a customer
• Effectively recommend enhanced products or services as a solution to the customer needs and customer commitment for product
• Maintain documentation in client or company systems as required
• Build rapport with the customer showing sensitivity to the customer’s cultural orientation
• Maintain basic knowledge of the surrounding Consumer market, its products and players and demonstrate passion for Our client’s products and services to be able to deliver a compete message
• Remain aware of the different Microsoft individuals and teams who are in contact with specific customer, and the process of welcoming and initiating collaboration.
• Drive for team success, build relationships with colleagues – understand role as part of a bigger team.

• Experience with Microsoft Office products
• Minimum 1 year customer support or service experience for B2B roles required; 6 months customer support or service experience for B2C roles required.
• BA/BS degree or equivalent work experience is a plus (preferably in the online advertising industry)
• Preferred to complete required Microsoft Technical Certification (MCP certification) in 4-6 months
• Excellent language skills (native/near native) both written and verbal in the language they support. C1 for the supported market and English from Common European Framework (CEFL). Advanced Mid\High from ACTFL (American Council on the Teaching of Foreign Languages) and 2+ from ILR (Interagency Language Roundtable). n addition good basic English skills desired
• Strong active listening skills
• Curious to learn more and able to apply the learnings to the next interaction
• Ability to speak and write clearly, to establish quick rapport with a customer, instill confidence and demonstrate passion in meeting and exceeding customer’s expectations, including ability to identify and diffuse varying customer emotions and adapting language accordingly.
• Ability to control and influence the conversation sentiment to ensure a positive overall outcome at the end of the interaction as perceived by the customer
• Ability to adapt and flex style according to customer personality, culture, and profile (i.e. customers' new to technology and experienced pros alike)
• Efficiently respond to a dynamic online environment; Exemplifies curiosity for campaigns and demonstrates the ability to quickly and accurately consume new product and marketing information required to effectively help the customer
• Technical knowledge: Passion for Client Product and Services
• Help customers discover, buy, use, and love Client products that meet and exceeds their needs; The advocate enjoys interactions with customers and is passionate about owning the support interaction through to the end, happy to close a sale
• Ability to make the interaction easy for the customer (low customer effort) and aim to create a Client fan.
• Confidence and competence to stay on task in a demanding fast-paced environment
• Ability to efficiently navigate multiple open windows and monitors with a min of 55 WPM in typing skills
• PC Skills, proficient in using Microsoft Office suite and ability to easily adapt to various Customer Management or Communication tools

• Sales-DNA, patient and friendly manner
• Ability to overcome sales blockers and able to ask for and close a sale in a consultative manner
• Natural communicator in tune with cultural landscape and an understanding of the customer culture and market
• Proficient in building relationships with customers
• Strong active listening skills, able to ask strategic questions to uncover needs and deliver appropriate value-added recommendations for products/services that will answer customers inquiry
• Can leave the conversation on a positive note and supporting the customer to become a Client fan
• Effective in scoping customer requirements and needs and ability to match Client Products and Services to those needs
• Ability to work in a fast-paced, collaborative, and dynamic teaming environment & effectively help Client manage opportunities and pipeline through the sales cycle
• Obsess over Client’s customers and prospects to deliver a world-class sales experience
• Ability to control the conversation via Chat and/or Phone and excellent communicator who can direct the conversation to a positive outcome
• Ability to build rapport and establish Trusted Advisor credibility to position the best solution for the customer's business/personal needs
• Consultative. Great listener and problem solvers for each unique customer challenge.
• Influential: Motivated to encourage positive customer behavior change and impact.
• Empowered. Driven to explore and deliver creative and high-impact solution to enhance the customer's experience without constraints or limitations.
• Inspired. Feels connected to the Client mission and is passionate about helping customers get the most value from our products and services.
• Resilient. Bounces back from, grows and thrives during challenges, change and adversity.
• Collaborative. Shares idea and thoughts with their peers and partners to accomplish common goals.

Majorel