Team Leader (Healthcare)
Flatworld Solutions (Philippines) Inc
- Davao del Sur
- Permanent
- Full-time
- Ensure monitoring of agent performance, strength and weaknesses in call handling.
- Develop team members to achieve goals.
- Handle escalated customer calls.
- Contribute to the overall effort of the team by improving the overall performance scores of team members.
- Monitor/work on tasks assigned by immediate supervisor or as mandated by the client.
- Adapt to change and work in a fast paced environment at the highest level of quality.
- Solve problems and implement solutions.
- Closely work with other Team Leaders in day-to-day operations.
- Preparation of report as mandated by immediate supervisor and/or the client.
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