Front End Platform Developer - PH

• plan, estimate, do requirement analysis, the layout design of the assigned project and other ongoing projects in a team with Project Manager / Developer / Designer.
• work closely with design, product management, and development teams to create elegant, usable, responsive, and interactive interfaces.
• maintain and audit code quality as per set guidelines and standards in assigned projects.
• test completed tasks in ongoing projects in a team before delivering to the team to ensure on-time delivery.
• train and mentor team members.
• perform people management to include client teams and technical management.
• be responsible for the day-to-day management of the Freshservice platform, including administration, development, documentation, and process improvement within IT and with various business partners throughout the organization.
• ensure compliance with all company and client policies and procedures and federal and state laws.
• manage agent licenses, roles, and groups to ensure proper access levels.
• manage and troubleshoot workflows, integrations, and automations.
• develop analytical reports and dashboards for teams to provide meaningful data for Freshservice Implementations
• ensure the system is performance as designed.
• work with Freshservice Support to manage and troubleshoot issues through to resolution.
• produce well-written code using the best software development practices including creating user-friendly website layout by using HTML and CSS while working in collaboration with client teams.
• integrate various backend services like Azure AD, Microsoft Teams, remote support tools, and more.
• create elegant, usable, responsive, and interactive interfaces across multiple devices.
• actively participate in troubleshooting, debugging, and updating system in both production and sandboxes
• shepard/execute project plans for road maps and annual business goals.
• lead and hold weekly check-in calls with the team members in concert with the Director, IT Service Management
• at times lead internal team meetings to ensure development is progressing to plan
• understand internal team member issues, provide sound recommendations, and follow through to resolution.
• Believe in systematic approach to developing the system through clear documentation (flowcharts, layouts, & etc.) of functionality, address every use case through creative solutions.
• create and maintain thorough documentation on all software changes, integrations with APIs, webhooks, workflows, business rules, roles, SLAs, and processes.
• develop and maintain training and associated documentation for agents and requesters.
• solve problems and make decisions relative to internal needs.
• find solutions for data management, process improvements, and automation to create lean efficient business processes throughout the organization.
• proactively manage team member relationships
• lead team member check-in calls with business partners.
• drive initiatives focused on customer satisfaction.
• perform other duties as assigned.

• have a minimum of 5 years of relevant professional experience as a Front-End/Platform Developer
• have a 2+ years of experience as Software Engineer or Software Developer or in a relevant role
• have a solid knowledge of HTML, CSS, SASS, Ruby on Rails, Webhooks
• possess excellent knowledge of JavaScript, jQuery
• be familiar with MVC architecture and OOP programming style
• has exposure to one or more JS Framework, Data Structures and Algorithms, Team mentoring/ Handling
• be a customer success-focused individual with deep understanding and experience with all forms of IT
• have an experience in ITIL foundations and the execution of best practices as it relates to the IT Service Management
• be proficient/experienced in Microsoft cloud functions (O365)
• have high attention to detail
• maintain clear and efficient communication with internal staff and customers.
• have the ability to set priorities and complete projects in a fast-paced environment.
• have the ability to work quickly, independently, and effectively with little direct supervision.
• be committed to the highest standards of quality.
• have a fully functional and up-to-date computer with which to perform duties
• be willing to install next-generation endpoint protection on the computer
• be a current resident of the Philippines and can perform work from there
• be willing to work in US Pacific Time (8:00am-5:00pm PST) corresponding to 00:00am -9:00am PH time)

• a bachelor’s degree in computer science, information systems, or related field.
• industry certifications (Microsoft, BetterCloud, Freshworks Certified App Developer, etc.)

• This is a remote (work from home) position.

3GC Group