Technical Writer - Manila

Alida

Manila City, Metro Manila
Permanent
Full-time

2 months ago

About AlidaAlida believes in a world where customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers—even the parts that are hard to hear—can help companies make better decisions that drive long-term customer loyalty and growth.That’s why Alida created its Total Experience Management Platform; a comprehensive CX solution powered by a highly-engaged, verified, always-on community of your most engaged customers that fuels sustainable business impact.With Alida, innovative companies like HBOMax, Adobe, Lululemon and LinkedIn can anticipate their customers' ever-evolving needs to make better decisions, build long-term relationships, and grow businesses that stand the test of time.Over 176 million people globally have used Alida's Total Experience platform to inform over 60,000 customer experiences initiatives.Join us on our mission to put truth into action at www.alida.com and @alidaTXM.This is a fully onsite role on the overnight (EST) shift. The hours are intended to follow 9am-6pm Eastern Standard Time, and the the office is located at Ayala Triangle, Makati City.Technical WriterAs a Technical Writer, you have the opportunity to develop compelling self-help content that will help Alida customers, partners, and employees achieve their goals through our platforms and technologies. You will primarily be focusing on user-facing documentation and knowledge base articles, although you may contribute to strategic deliverables and internal enablement as required. You will be working with key internal stakeholders across the organization including Support, Professional Services, Customer Success, Engineering, and Product Management.What you’ll be doing in this role:

Writing new product documentation and knowledge base articles
Revising and maintaining existing content
Working closely with the Documentation Team Manager and other key internal stakeholders to assess content needs and then develop, plan, and produce content
Test content workflows and concepts in the software
Pass content through editorial and review processes
Assist in developing best practice documents as required
Recommend, implement, and adhere to content standards

Required skills and attributes:

Exceptional writing skills and fluency in English. Be confident and strong in your grammar skills. Be prepared to show samples of your work.
Bachelor’s degree in English, communications, journalism, or related field. Diploma or certification in technical communication is a plus.
At least 2-3 years of experience producing self-help content (end-user documentation, help articles, or equivalent)
Experience in a SaaS or startup atmosphere
Familiarity with structured authoring and DITA
Familiarity with lean/agile software development practices
Strong grasp of technical communication fundamentals
The ability to produce quality content with limited direction
The ability to manage many (sometimes competing) tight deadlines
The ability to learn new technologies and concepts quickly
The ability to approach problems with curiosity and logic
The ability to collaborate with colleagues in remote locations and time zones
Be coachable and open to constructive feedback and collaboration
A detail-oriented, analytical mindset
Excellent communication and interpersonal skills

Preferred skills

Experience with DITA or XML
Experience with XMetaL or similar documentation authoring tools
Experience with SnagIt, Zendesk Guide, Jira
Experience with Google Suite or MS Office

The Good Stuff:+ Amazing growth and learning opportunities with a fast-growing Canadian SaaS company that is a world leader in its industry+ Best-in-class company paid benefits for you and your family+ Recognized as a Great Place to Work® 2021-2022+ Recognized in 2022 as one of the Best places to Work®+ Recognized as a Top Employer by British Columbia's Top Employers 2022We can’t wait to meet you!We understand that applying for a new position takes effort and want to thank you in advance for taking the time to introduce yourself.At Alida, we’re dedicated to fostering an environment where our employees feel heard, valued and included.We believe that a diverse team is a core pillar in building better products and services for our global customers and we strongly encourage applications from all people regardless of race, religion, gender, age, disability status or sexual orientation. Even if you don't meet every single one of the stated requirements but you are excited about this opportunity, we'd love to hear from you anyway. Our Talent Acquisition team will review your application for this role, and others we may have open now or in the future.Follow us at and engage with us on LinkedIn, Twitter and Instagram.Alida has an in place to provide reasonable accommodation to employees, and to qualified job applicants with a disability during the hiring process. If you require accommodation because of a disability or medical need, please contact so that arrangements can be made for the appropriate accommodations to be in place.Alida takes your private information seriously. Review our Candidate Privacy Statement to understand how we use and protect your personal information.ApplyApply for this positionRequired*First Name*Last Name*Email Address*Phone*AddressResume*We've received your resume. Click to update it.orAttach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) orPaste your resume here orWho referred you to this position? Enter their first and last name here.LinkedIn Profile URL:Desired salary*Earliest start date?*This is a fully onsite role intended to work on the overnight (EST) shift, are you able to work fully in the office and on this shift? The hours are intended to follow 9am-6pm Eastern Standard Time, and the the office is located at Ayala Triangle, Makati City.*Are you legally entitled to work where this position is based?*The following questions are entirely optional.To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated.

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