Manager - Group Disability

• Responsible for the daily management of a disability claims team with accountability for the profitability of the group disability clients through effectively managed claims by your team
• Effective management of resources and budget are needed to ensure the staffing levels are appropriate to effectively and efficiently handle disability claims for your assigned clients
• Build a stable, collaborative team of disability management professionals through recruiting ideal candidates who will fit with our culture, have strong customer service focus and expert skill in disability management, and provide ongoing coaching for the team’s continued development
• Establishing and deepening client relationships as a primary representative of Group Disability for your assigned block of clients
• Demonstrate an excellent knowledge of group insurance, disabilities and claims management strategies
• Exhibit solid communication, organizational and people skills in order to effectively manage client relationships.
• Act as the primary resource for your assigned team, giving staff direction on overall office targets, workload management, difficult cases, department workflow and processes
• Proactively address clients’ needs and address complaints that may be escalated to you.
• Help your team to prioritize work items in order to meet client service standards and Sun Life best practice guidelines
• Contribute to a dynamic work environment by identifying opportunities to continuously improve processes to better meet our service excellence, quality and financial commitments to our customers
• Working with Business Development, you will sometimes be required to present at finalist presentations or act as a resource in developing our business
• Foster a strong relationship with Business Development to support proactive client management for assigned clients

• Degree in Nursing or any allied medical courses
• At least 2 years related experience in disability case management / group insurance with disability focus
• At least 5 years leadership experience
• Strong BPO Healthcare experience
• Strong analytical and problem-solving skills; ability to speak to trends, stats, report cards on clients’ disability experience
• Outstanding communication skills – written and verbal
• Ability to deal with stressful situations
• Ability to deliver difficult news in a tactful and sensitive manner

• Critical thinking and stellar customer service skills
• Adaptability, flexibility and strong decision making skills
• Demonstrated ability to lead through change
• Strong communication and interpersonal skills
• Solid organizational and motivational skills
• Good presentation skills

• Ability to work in a dynamic, collaborative environment where you are encouraged to share your ideas
• A benefits package including: medical, dental, life and disability insurance, and paid vacation
• Comprehensive training programs from the start of employment and ongoing coaching to set you up for success

Sun Life Financial