Compensation and Benefits Manager

William Hill

  • Manila City, Metro Manila
  • Permanent
  • Full-time
  • 13 days ago
WHG Customer Services Philippines, Inc. is part of the William Hill Group, one of the world's leading Gaming companies. Founded in 1934 in the UK, William Hill Group is the UK's largest bookmaker. With over 1,000 colleagues, Manila principal activities are to engage in, operate and maintain the business of providing BPM services, business support functions and IT enabled services. Our scope of work also includes data entry and encoding, back-office operations, customer support and services functions, general HR functions, business planning, accounts payable and receivable management, general financial support services.Human resources (HR) is the department within a business that is responsible for all things worker-related. That includes recruiting, vetting, selecting, hiring, onboarding, training, promoting, paying, and firing employees and independent contractors.Key Responsibilities
  • Compensation & Benefits: Processing of colleague salary as well as supporting HMO, Bonus and other compensation queries
  • Employee Relations: supporting colleagues with performance management issues, partnering with business functions to help address challenges and support colleagues in their roles
  • Engagement: Supporting Operational teams to ensure colleagues are engaged and driven while also helping to support events both on-site and outside of the office
  • Internal Communications: Reviewing and writing internal communication material to ensure it aligns to the companies tone or voice and strategy
Role Objective:Manages the organization's payroll, compensation, and benefits programs and HRIS administration including but not limited to job evaluation and benchmarking, performance appraisal, salary and incentive programs, life and health insurance and other related process improvement initiatives. Evaluates compensation and benefits programs and recommends modifications to maintain the organization's objectives and competitive position in the marketplace. Reviews and ensures accurate computation of pay and interprets company policies and government regulations affecting payroll procedures.Responsible for the definition, implementation and maintenance of the HR systems that supports the Manila operations. Supports local leadership through usable reporting and data analyticsRole Responsibilities:Payroll
  • End to End processing of payroll
  • Balancing payroll accounts by resolving payroll discrepancies
  • Preparation and submission of Bank Advice
  • Calculation of Last Pay
  • Processing of annualization report - ensures summary of earnings, taxes, deductions, leaves are accurate and updated at all times
  • Maintains payroll guidelines by writing and updating policies and procedures
  • Works with Finance Department with reconciliation and payment of payroll and reported taxes
  • Ensures submission of month end reports required by Finance Department
  • Complies with national and local legal requirements and monitors the existing and new legislation, enforcing adherence to requirements, advising management on needed actions
  • Contributes to team effort by accomplishing related results and introducing improvements as needed
  • Supervises assigned team members for the purpose of enhancing productivity of staff, and ensuring that department objectives are achieved
  • Performs other related duties, as assigned, for the purpose of ensuring an efficient and effective work environment
Compensation & Benefits
  • Develops, implements, and administers cost-effective benefit programs, both company initiated and government mandated programs in a timely manner
  • Evaluates benefits programs and recommends modifications to maintain the organization's objectives and competitive position in the marketplace
  • Checks validity of the Employee Movement form (Transfers, Confirmation, Regularization and Promotion)
  • Ensures accurate and timely payment of vendor billing statements and reconciliation of credit memo before endorsing to Finance department for processing
  • Ensures Clinic Management's deliverables are met based on company's policy.
  • Develops, recommends, and implements policies, programs, processes, and procedures related to compensation and benefits
  • Responsible for gathering relevant market data and initiates periodic and ad hoc benchmarking activities HRIS, Reporting and Analytics
  • Responsible for the development and maintenance of employee information management, payroll, and time & attendance systems
  • Ensures maintenance of complete, accurate and organized employee 201 file system
  • Provides safeguards to ensure that company and employee data is always maintained in strictest confidence
  • Utilise technology to improve service delivery and overall customer service ensuring feedback/customer satisfaction is measured and monitored
  • Provide reports and statistics as required on the performance of the site regarding people matters - recruitment, attrition, performance, etc.
  • Ensures that Monthly Statutory Reports are accurate and filed prior to the Government agency's deadline.
Required skills and experience:
  • Position dimensions (KPls):
  • Accuracy on all Statutory reports and benefits related processing
  • Minimal Complaint Rate
  • Employee Satisfaction
  • Timely processing of payroll and salary increases
  • Payroll errors per payroll processing
  • Data integrity
Requirements
  • Education
  • Bachelor's degree in business administration, human resources or related field or equivalent combination of training and experience.
  • Previous experience
  • At least 5 years supervisory or managerial experience in Human Resources
  • Working knowledge in Compensation and Benefits, End-to-end payroll processing, HR reporting and analytics, Total rewards benchmarking, Process Improvement, Philippine labor laws, employee, and labor relations
  • Languages
  • Excellent command of English language - written and spoken
  • Professional qualification & knowledge
  • Computer skills - MS Office - good knowledge of Word, Excel, Outlook, PowerPoint; ease of internet use;
  • Proficient in HRlS systems
  • Knowledge in business etiquette and business correspondence.
Desired Skills and Experience:
  • Working knowledge of industry practices, trends, and issues
  • Effective verbal and written communication skills and a demonstrated competency to interact with people at all levels of the organization and with appropriate external stakeholders
  • Effective organizational, analytical, and problem-solving skills are required
  • Management of Personnel Resources: Motivating, developing, and directing people as they work, identifying the best people for the job
  • Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making
  • Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • The ability to work effectively in a fast-paced environment.
  • A demonstrated willingness to engage in professional development activities to develop and improve new and current skills, and to adapt to the evolving needs of the organization
  • Excellent computer skills in a Microsoft Windows environment. Must include Excel and demonstrated skills in database management and record keeping.
  • Effective interpersonal and coaching skills
  • Evidence of the practice of a high level of confidentiality
  • Ability to cope with complicated situations and tasks in a dynamic environment
  • Ability to respond positively and adapt to changes in tasks, procedures and shift schedules.

William Hill

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