Client Service Assistant

Marine Benefits, Inc.

  • Makati City, Metro Manila
  • Permanent
  • Full-time
  • 1 month ago
  • Daily census updates including addition/deletion of members, updating crew vessel assignments, and client and manning transfers.
  • Monthly/quarterly/yearly invoice details preparation.
  • Presentation of Medical plan during Pre-Departure Orientation Seminars (PDOS) to clients.
  • Provide update census list to local partner providers for issuance of membership cards and records.
  • Provide assistance on client issues and ensure that reported complaints are resolved.
  • Escalate issues as needed and work with support teams to increase customer satisfaction.

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