Client Service Assistant
Marine Benefits, Inc.
- Makati City, Metro Manila
- Permanent
- Full-time
- Daily census updates including addition/deletion of members, updating crew vessel assignments, and client and manning transfers.
- Monthly/quarterly/yearly invoice details preparation.
- Presentation of Medical plan during Pre-Departure Orientation Seminars (PDOS) to clients.
- Provide update census list to local partner providers for issuance of membership cards and records.
- Provide assistance on client issues and ensure that reported complaints are resolved.
- Escalate issues as needed and work with support teams to increase customer satisfaction.
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