Customer Service Associate

Amcor

Santo Tomas, Batangas
Permanent
Full-time

2 months ago

Join Amcor and you can be part of the team that makes the packaging of the future better for people and our planet.Here at Amcor, we work together every day to make a positive impact on the lives of millions of people across the globe by providing packaging for essential products, including food, beverages, pharmaceutical, medical, home and personal-care.
We are sustainability leaders in our industry. We are the first global packaging company to commit to make all our products recyclable or reusable by 2025.
Our products are vital to support the lives of millions of people across the globe every day.We are always looking for talented and passionate individuals who are motivated to make a difference. Working at Amcor means you will have a unique opportunity to be a part of an organisation that is committed to innovating and driving new solutions to create more sustainable packaging solutions.To find out more about our commitment to sustainability and about Amcor, visit
www.amcor.com I LinkedIn I Glassdoor I Facebook I Twitter I YouTubeAmcor Flexibles Asia Pacific is one of Amcor's business groups, we are present in 9 countries with 41 sites and over 8000 people.Our regional headquarters is in Singapore, and we are a market leader delivering innovative flexible packaging solutions and quality products for food, beverage, pharma, personal care, medical, and industrial markets.JOB RESPONSIBILITIES:

Attend to all phone/ email sales inquiries from customer
Process Customer orders in an efficient and timely manner
Responsible for order fulfilment and ensuring accurate input of sales order to QAD system
Close follow up with Planner and Operations to ensure on time delivery to customer
Provide pre-alert and shipping details to customer
Ensure accuracy and timely dispatch of shipping related documentation that meets customer requirement and expectations
Generate invoice on a timely basis for all orders that were completed
Handle customer complaints , provide appropriate solutions and closures of Non Compliance Report
Support Sales team to meet the monthly forecast target
Arrange customer set up and support new business requirement
Generate Require monthly report
Ensure Compliance and Proper documentation and Keeping of records
Performed any other tasks as assigned.

JOB REQUIREMENTS:

At least 3 or more years of experience in Sales coordination/ Customer Service/ Order fulfilment
Active safety management experience
Ability to work quickly (deadline-driven) and creatively to prioritise and meet deadlines
Ability to work with counterparts of highly demanding customers
Possess Good Communication Skills
Ability to work independently while maintaining focus and productivity and quickly adapting to new situations
Strives for continuous improvement, works collaboratively and effectively, gives and receives feedback

Amcor is a thriving S&P 500 organisation listed both on the NYSE (AMCR) and ASX (AMC) with US$13 billion in sales. We have a proud history dating back to the 1860's and come a long way from a single paper mill based in Melbourne to becoming the global leading packaging company. Today, Amcor is an international organisation empowering its 50,000 employees in over 40 countries and across 250 sites.At Amcor we believe in talent through diversity and promote equal opportunity in the workplace and recognise that discrimination and harassment of co-workers based on race, creed, disability, gender, marital or maternity status, religious or political beliefs, age or sexual orientation is unlawful.Amcor is a global leader in developing and producing responsible packaging solutions for food, beverage, pharmaceutical, medical, home and personal-care, and other products. Amcor works with leading companies around the world to protect their products and the people who rely on them, differentiate brands, and improve supply chains through a range of flexible and rigid packaging, specialty cartons, closures, and services. The company is focused on making packaging that is increasingly lighter weight, recyclable and reusable, and made using an increasing amount of recycled content. In fiscal year 2022, 44,000 Amcor people generated $15 billion in annual sales from operations that span 220 locations in 43 countries. NYSE: AMCR; ASX: AMC

Amcor

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