Customer Service Representative

• Maintain high levels of customer satisfaction through excellent sales service.
• Manage large amounts of incoming calls with efficiency and courtesy.
• Identify customers needs, clarify information, research every issue, and provide solutions.
• Seize opportunities to upsell products when they arise.
• Build sustainable relationships and trust through open and interactive communication.
• Meet personal/team qualitative and quantitative targets.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.

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