About REBEL REBEL is one of the largest Health & Wellness communities in the world with 500,000+ users in 100+ countries. We're changing the game through industry defining Employee Wellbeing solutions adopted by leading companies such as Accenture, Jollibee Foods Corporation and Unilab. We are health and fitness advocates and believe that everyone - from our team to our users - has the potential to become the best version of themselves. The role REBEL's customers are some of the largest companies across Asia. They use our digital solutions to drive game-changing health outcomes among their employees. We're looking for a highly motivated Customer Engagement Associate to work directly with the founders and our teams to drive all of REBEL's customer engagement initiatives and create a world-class experience for each of our customers. This role is focused on working very closely with our partners to drive their success through effective, data-driven strategies and campaigns that create the maximum impact. Responsibilities Engagement Campaigns: you drive high business impact by building successful engagement campaigns together with our customers to drive employee engagement with REBEL's product and solutions Hands-on, multi-channel approach: across multiple channels taking the lead on developing out all of our engagement flows via E-mail, Chat, In-App & Push. Outstanding onboarding experiences: develop best-in-class strategies to onboard each of our new partners as well as their employees into the programs we lead. Increase Employee satisfaction and Utilization: through engaging campaigns and data-driven initiatives, increase the usage of REBEL among our customers with a continuous focus on data. Generate exceptional satisfaction: Solutions-driven, you always make sure you deliver the highest levels of satisfaction to our clients with a highly personalized approach for each Quality above everything: with an eye for detail and a focus on every step of the customer experience, you work closely with your colleagues to make the REBEL experience a product that fundamentally stands out. That is with extreme attention to copy, visuals, brand personality and best ways to communicate. International focus: we are building a global product, and in that respect, we want our ambition and focus to expand to the rest of the world. As such we want to keep an international mindset with every step that we take Be data-driven : data is at the core of the decisions we make, we need to relentlessly focus on key metrics: utilization, engagement, customer satisfaction and NPS scores. You look at data every day and for every initiative you take. Achieve goals: whether it's short term KPIs or longer term quarterly or yearly targets we need to do everything possible to achieve what we set out to do Qualifications In order to succeed in the role, you should have: Ideally, experience in a customer engagement, account management or campaigns role, preferably within a high-growth start-up, consultancy, or marketing agency company A results-driven approach, that thrives on achieving success and impact A data-driven mindset, making decisions based on hard facts A high energy and self-motivated personality, a team player A resilient and 'don't stop until we win' mindset Exceptional attention to details Excellent written and verbal communication skills in English Openness to feedback and always willing to improve and develop Benefits A competitive package A flexible approach to working remotely Your own free Personal Coach to support with health & wellness goals Monthly team social events (virtual + in-person) Have a major impact by helping more people around the world get healthier