ECOMMERCE VIRTUAL ASSISTANT (Amazon, Tiktok Shop, and Walmart)
Remote VA PH
- Philippines
- Permanent
- Full-time
- Create and optimize product listings on Amazon, Walmart, and TikTok, ensuring accuracy and relevance.
- Monitor and manage inventory levels across platforms to prevent stockouts or overselling.
- Stay updated on platform policies, algorithms, and best practices to maximize visibility and sales.
- Process orders promptly and accurately, ensuring timely fulfillment and delivery.
- Coordinate with fulfillment centers or warehouses to manage inventory and shipping logistics.
- Resolve any order-related issues such as shipping delays, returns, or cancellations.
- Provide prompt and professional customer support across Amazon, Walmart, and TikTok platforms.
- Address customer inquiries, feedback, and complaints with empathy and efficiency.
- Maintain a high level of customer satisfaction and resolve issues to ensure positive experiences.
- Create and manage advertising campaigns on Amazon, Walmart, and TikTok to increase product visibility and drive sales.
- Monitor campaign performance, adjust budgets, and optimize targeting to maximize ROI.
- Coordinate promotions, discounts, and special offers to attract and retain customers.
- Analyze sales data, traffic metrics, and advertising performance to identify trends and opportunities.
- Generate regular reports on key performance indicators (KPIs) such as sales growth, conversion rates, and customer acquisition costs.
- Use insights to inform decision-making and strategic planning for e-commerce operations.
- Proven experience as an E-commerce Virtual Assistant or similar role, with specific expertise in managing Amazon, Walmart, and TikTok platforms.
- In-depth knowledge of each platform's seller interfaces, policies, and algorithms.
- Proficiency with the Amazon Seller Central, TikTok, and Walmart Seller Central.
- Experience with Graphic Design is a plus.
- Proficiency in managing product listings, inventory, orders, and customer service interactions on multiple platforms simultaneously.
- Strong analytical skills with the ability to interpret data and derive actionable insights.
- Excellent communication skills, both written and verbal, with a customer-centric approach.
- Familiarity with advertising tools and strategies on Amazon, Walmart, and TikTok.
- Ability to multitask effectively and prioritize tasks in a fast-paced environment.
- Availability to work remotely with a reliable internet connection and a dedicated workspace.