Client SME
First Focus
- Ortigas Center, Pasig City
- Permanent
- Full-time
- We actively promote equal opportunity and fair treatment for all our employees, irrespective of their position, location or nationality, fostering a positive and inclusive workplace culture - grow your career!
- We understand the value you deliver, and we will give you the support to get the job done - be supported to be awesome!
- We find and retain the best - best Service Desk, best technical escalation, best team leads and managers, best team!
- We encourage transparency as one of the foundations of our culture, creating a healthier, more productive work environment while actively discouraging toxicity - be heard, feel safe to speak up!
- Solid exposure to Windows Server 2012 R2 and above
- Troubleshooting capabilities in Exchange On-prem, Hybrid & Online
- Experience working with VMWare & Hyper-V
- Familiarity with iDRAC/iLO or similar
- O365 and AAD Administration
- SAN/Storage
- Extensive experience with backup technologies (Veeam and StorageCraft preferred)
- Excellent complex problem diagnosis technique
- Broad experience in Azure
- Strong Networking skills (LAN, WAN, TCP/IP, DNS & VPNs)
- Firewalls (Fortigate, Meraki, Sophos UTM preferred)
- Security competence include in Email Security Gateways/Anti Spam/Anti Phishing
- Several years of extensive experience performing a Senior Support Role
- Calm under pressure
- Outstanding spoken communication skills
- Experience working in managed services, outsourcing or professional services environment is a plus
- For applicants in NCR, willing to work 2 days per week in our Ortigas/Alabang offices
- MCTS, MCSE, MCSA or equivalent
- Microsoft Certified Professional (MCP)
- Citrix Certified
- CCNA
- Assists Level 1 and Level 2 Service Desk technicians to progress and resolve tickets either as a point of escalation or as a mentor
- Providing remote support to a very wide array of customers
- Supporting servers, desktops and applications within Microsoft AD, Exchange and Azure environments
- Delivering the support of VMware, Citrix-based and other cloud infrastructure
- Performing a wide variety of Level 1-3 support functions across many technologies
- Working with highly experienced solutions experts to maintain best practice environments
- Perform root cause analysis to get a better understanding of ticketed issues
- First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements.
- ‘Never Stop Growing’ is deeply embedded in our DNA - we offer 1 paid study day every month and support employees towards certifications and qualifications - we will pay for the exam and will also give you a pay rise for achieving certs (conditions apply, of course)
- HMO from the first day of your employment
- Addition of one (1) dependent (e.g., your spouse) to the Company's HMO policy (which includes medical coverage plus dental benefits package) on the first day of your employment
- All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counselors
- Dayshift, weekends off* plus25 days paid days leave annually
- Employee Referral Program (Php 20,000)
- Employee MVP Award (Php 10,000)
- Social events, End of Financial Year and Christmas
- Employee Profit Sharing*
- Loyalty bonus for long-term employees*
- 29th Floor, Robinsons Cyberscape Gamma, Topaz Road, Ortigas Pasig City Metro Manila Philippines
- 26th floor, Axis Tower One Building, Filinvest Ave, Alabang, Muntinlupa
- Opportunity to work from home. If you are residing within Metro Manila or in other nearby provinces, a hybrid work set-up will apply.
- If you get hired, the official job title for this System Administrator role will be "Client SME".