Banquet Team Leader
Hilton
- Pasay City, Metro Manila
- Permanent
- Full-time
- Confidently know the food and beverage menu contents and explain them in detail to guests.
- Understand dietary requirements and offer appropriate suggestions.
- Make suggestions on the menu that might suit guests of different nationalities.
- Know menu items of all other outlets to recommend guests to other outlets.
- Confidently know opening hours of all restaurants and hotel outlets.
- Recommend other restaurants and city attractions to hotel guests.
- Actively check staffs’ product knowledge on each shift.
- Ensure that all staff are briefed for the details of the shift ahead.
- Greet guests with smiles and offer assistance with coats, bags, etc., introducing yourself.
- Ensure that all service procedures are carried out to the standards required.
- Replenish drinks, not letting cups or glasses become empty.
- Take personal responsibility for the service experience of all guests in the restaurant by visiting and introducing yourself to them and actively checking on their satisfaction.
- Follow-up on any guest questions or queries immediately, and if you don’t know the answer, check with your Manager.
- Knowledgeable of departmental standards, explaining these standards to the team.
- Positively deal with and learn from customer complaints and comments with follow-up and feedback to the Manager.
- Be proactive towards guests, assisting them with any reasonable requests, and training all staff to see these things before guests ask.
- Positively end the guest experience by checking satisfaction.
- Present all guests’ checks promptly on request with a feedback form and brochure.
- Encourage all guests to fill out feedback forms when they leave, assisting guests with their coats and bags.
- Thank all guests and wish them a pleasant day.
- Assist the managers with training all staff for ‘induction training’ and ‘on the job training’.
- Provide leadership and direction for all staff while on duty by offering professional skills and leading by example.
- Be aware of the overall F&B targets for food, beverage, payroll and general expense costs.
- Coordinate with Engineering and Housekeeping departments to ensure that cleaning is followed-up with and procedures are maintained.
- Ensure that the shift is reviewed, handovers and briefings are carried out.
- Be aware of potential highs and lows in the business.
- Identify and communicate potential sales leads to your Manager.
- Coordinate with Engineering and Housekeeping departments to ensure that cleaning is followed-up with and procedures are maintained.
- Be aware of potential highs and lows in the business.
- Identify and communicate potential sales leads to your Manager.
- Ensure that safe and healthy working practices are observed throughout service.
- Report any accidents / incidents to the Supervisor / Manager.
- Ensure that the Food & Beverage mission is established and instilled in you and all team members.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
- 2-4 years in similar position in a 4 / 5-star category hotel.
- Good English skills, both written and verbal to meet business needs.
- Familiar with computer systems.
- Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
- Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
- Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
- Strong leadership, people management and training skills.
- Guest oriented and able to confidently build and exceed service standards.
- Thorough knowledge of service, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computer and accountings.
- Strong interpersonal skills and attention to details.
- Able to work under pressure and deal with stressful situations during busy periods.
- Outgoing personality and willing to work for long hours.