Field Service Engineer - Medical Device (Cebu-based)
Philippines
Permanent
Full-time
26 days ago
Multinational company Career growth and opportunities About Our Client Our client is a medical device manufacturing company with global presence Europe and SEA specializing in optics and optoelectronics. Job Description Main Tasks Technical Support (Including but are not limited to): Perform technical support and customer care activities including diagnosis and troubleshooting. Engage in repair, installation, calibration, commissioning and after sales maintenance service to the customer (usually at customers' sites) Perform technical support such as servicing and commissioning for the sales team during seminars, demo, exhibitions, and workshops which are usually conducted during weekends Perform regular, thorough functional checks, audits on equipment and ensure timely reporting of any deficiencies in addition of corrective action Perform LAN integration & resolve connectivity issues pertaining to medical devices & Data Mgt Systems / Cloud based solutions / Patient Mgt Systems within customer's IT environment. Resolve issues related to computer Operating System / Security / Fire wall settings. Perform troubleshooting on device / software on workstation pc using remote software tools. Collect market competitive intelligence data while at customers' sites Occasionally render support to Service teams based outside of home country including traveling to sites Support company's revenue by growing and selling service contracts including ensuring parts sale are profitable Collaborate and partner with internal (sales, marketing, service admin, operations) teams on all technical and service-related matters Responsible for all KPIs as agreed including NPS, CSI, response and resolution time. Timely report to Service Manager in case there are systemic quality issues Pro-actively fulfilling customer satisfaction objectives such as ensuring excellent customer interaction at all touch points Be an ambassador and always represent the company positively Operational: Effectively use of Mobile X / Service CRM Timely update of daily service activities / schedules in OUTLOOK calendar (eg: service orders are regularly updated to reflect current work status and to completed status when jobs are finished) The Successful Applicant Education Degree in Electrical & Electronic Engineering / Biomedical Engineering or relevant qualification. Experience Minimum 4 to 6 years of experience in medical equipment technical support including troubleshooting and diagnosing technical hardware, computer and IT knowledge Knowledge with networks, healthcare IT, Data Mgt / Patient Mg systems necessary Other skills Possess excellent teamwork and interpersonal skills with a strong emphasis on good analytical skills. Passion for customer success and focus on creating value for customer Demonstrated initiative through problem-solving, system thinking and prioritization Demonstrated ability to communicate professionally, both written and orally in English at the least to a wide variety of audiences. Demonstrates flexibility in operational style to meet the requirements of objectives. Must have good knowledge in computer hardware, operating system and disk backup software, IT connectivity and networking. Sound ability to troubleshoot and manage complexity What's on Offer Opportunity to work in a multinational company Career growth Contact Danica Mae Abante Quote job ref JN-052023-6045978 Phone number +63 02 7795 2845