About Us Flywheel SEA (formerly known as Intrepid Group) Flywheel SEA (www.intrepid.asia), an Ascential company (https://www.ascential.com/), is a leading regional Digital Commerce Services Provider in South East Asia (SEA). We offer end-to-end omni-channel Digital Commerce management, a wide range of Digital Marketing Services and advanced Insights & Analytics, all powered by state of the art inhouse Technology to our client base of leading international brands across 10 marketplaces and multiple social platforms in all 6 SEA countries. Brands love our regional presence, our excellent pro-active digital commerce service which is enabled by our strong team, and our advanced marketing and tech capabilities. Ascential Group Flywheel SEA is proud to be a part of Ascential Digital Commerce (https://www.ascential.com), a global leader in information, analytics and digital commerce optimization. Ascential delivers specialist information, analytics and digital commerce optimisation platforms to the world's leading consumer brands and their ecosystems. Ascential's world-class businesses improve performance and solve problems for our customers by delivering immediately actionable information combined with visionary longer-term thinking across Digital Commerce, Product Design and Marketing. Flywheel SEA delivers omnichannel digital commerce services in SEA, powered by other Ascential Digital Commerce brands, including Yimian (https://www.yimian.io/) for Measurement and Benchmarking and Edge (https://www.ascentialedge.com/) for Advisory. Together with its North America (NAM) counterpart Flywheel (https://www.flywheeldigital.com/), Flywheel SEA forms part of a unified, one-stop global digital commerce solution for our international clients. With more than 2,000 employees across five continents, Ascential combines local expertise with a global footprint for clients in over 120 countries. Ascential is headquartered in the UK and listed on the London Stock Exchange. The Role A Key Account Manager is the liaison officer between Intrepid, its clients, and the platforms the client is selling on. He/She oversees the Intrepid-client relationship, determines opportunities, and identifies process improvements to grow their online sales revenue and to ensure Intrepid delivers the service level agreement. Your responsibilities will include: Deliver & perform best on the following KPIs for brand/seller partners, through internal & external coordination with concerned departments: Content management & optimization Campaign strategies & execution Chat response representation of the brand/seller Operations capacity and process implementation Progressive revenue trend and overall online sales performance Foster client relationships; work with sales and marketing teams and other support teams available Design sales growth proposals; handle client communications and prepare client reports; and communicate client agendas to other staff members Ensure clients' needs are met and their voices are heard while coordinating with others and fulfilling the contractual day-to-day duties Positive client NPS Who we look for - the ideal profile: Fluent in English Experience with business fundamentals Minimum 2 years of eCommerce background preferably from a brand/platforms/enablers industry Proactive self-starter who understands Intrepid vision & mission and can be the company's best service ambassador Excellent negotiation skills Strong interpersonal skills (empathy & flexibility) Proficient in excel and powerpoint What we offer: Excellent and competitive compensation package Professional and open international working environment - culturally integrating the best of all cultures to take the best of each and ensure we build an energetic, commercial, and fun working atmosphere. You are one of the pioneers of a new and cutting edge Intrepid product underpinned by strong tech. You have a key position in the Intrepid Insights team working on a unique product solving complex data challenges. Ample opportunity for personal and professional development, both on the job and through regular training (Ecommerce topics, technical skills, soft skills and leadership training) made available on our proprietary learning platform Intrepid University You will work with many brilliant co-workers who are movers and shakers of the industry, as well as with leading brand and ecosystem partners across all categories to shape their presence across all ecommerce platforms in the years to come, and will have a broad view on the latest developments in the South East Asian e-commerce ecosystem Note: we will not be accepting any unsolicited resumes or CVs from headhunting or recruitment agencies at this point. Any CVs or profiles shared with us will not be entertained, and in the event of dispute, Intrepid will not be liable for any material compensation to third parties