Customer Care Advocate I

Regal Rexnord

Manila City, Metro Manila
Permanent
Full-time

17 days ago

Position Summary:Perform basic research of debits for customer claims and returns, and process corresponding credits and/or denials. Work closely with other departments to resolve disputed claims or debits. Monitor system for outstanding deductions and process commission chargebacks.Required Education / Experience / Skills:

4 Year College Degree
Customer Service Experience (optional)
Strong attention to detail and ability to trace order history through systems. Strong understanding of PTS systems preferred.
PC skills: PowerPoint, Word, Excel, Access, E-mail/Outlook, Internet/Intranet for business functions Above average spoken and written communication skills
Ability to handle varying workloads

Major Responsibilities:

Research return goods request and issue return authorizations according to MCS Return Goods Policy.
Track return authorizations and issue appropriate credit and/or denials.
Perform basic research for customer claims and returns.
Review debit information, make direct calls to customer to obtain missing information, also make determination to process credit or issue a denial.
Write credits and debits. Complete and verify all data for credit.
Assigns appropriate credit reason codes and location codes.
Uses appropriate system to enter credit data.
May authorize credit values up to credit value assigned. Credits of greater value must be approved by Supervisor or Manager of department, or appropriate director.
Reviews accuracy of credit files and maintains appropriate credit files.
Responsible for distributing credit copies and supporting documents.
Monitor system for outstanding deductions.
Write denial letters to customer for debits/claims that are denied.
Adhere to all Export, Import and Supply Chain Security Policy requirements relevant to the position
Adhere to ISO Standards
Job duties include but are not limited to the above

About Regal RexnordRegal Rexnord Corporation (“Regal Rexnord”) is a leading manufacturer of electric motors, electrical motion controls, power generation and mechanical power transmission products and sub-systems, serving customers around the world in the general industrial, consumer, commercial construction, food & beverage, and alternative energy end markets, among others. Regal Rexnord sells its products and solutions to OEMs, through distributors, and directly to end-users. Regal Rexnord is a $7.2B company with 36,000 associates globally.You may not know it, but Regal Rexnord impacts your life every day. The company’s products enable the fans in HVAC systems that keep us comfortable; the power source that keeps smart buildings running; the agricultural and food service equipment that keeps us fed; and the conveyer systems that keep e-commerce flowing, to name a few of the applications where our products are used.Regal Rexnord’s business purpose is to create a better tomorrow by energy-efficiently converting power into motion. This means creating innovative solutions while focusing on both customer needs and the company’s commitment to sustainability. The company’s industrial powertrain and automation solutions offerings are an important part of the company's growth strategy. The company’s strategy includes leveraging 80/20 to prioritize all activities, including product excellence, operational excellence and commercial excellence (i) driving organic sales growth through the introduction of innovative new products, with a particular focus on improving energy efficiency, (ii) establishing and maintaining new customers, as well as developing new opportunities with existing customers, (iii) participating in higher growth end markets and geographies, and (iv) identifying and consummating strategic, value creating acquisitions.

Regal Rexnord

Apply Now