Logistics Security Analyst (Monitoring Specialist)
Expeditors
- Mabalacat, Pampanga
- Permanent
- Full-time
- Supply Chain Visibility & Security Monitoring
- Command Centre Operator
- Staff the command center with reliability and punctuality
- Participate in and help build a team environment
- Transpose information from documents or other sources into the monitoring software, ensuring accurate and timely data entry
- Actively monitor global cargo shipments to ensure compliance with security protocols
- Track and trace shipments using internal and external applications and by telephone/e-mail to service provider
- Provide shipment status updates to customers by e-mail and phone
- Respond to emergency alarms and exceptions according to company procedures
- Understand documented requirements and correctly interpret this information to fulfill customer instructions and expectations
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride
- Escalate problems to management when necessary
- Participate in shift-level exercises and incident response drills
- Passion for logistics (air, ocean, trucking, distribution, risk management)
- Exceptional English communication skills, both oral and written
- Customer service skills/oriented
- Problem-solver focused on continuous improvement of protocols and processes
- Familiarity with equipment used, including software, GPS trackers, and cellular networks
- Aptitude for resolute questioning to find the root cause when given incomplete information
- Sense of urgency and quality-obsessed approach to timely and accurate information
- Respect for global regulatory compliance procedures and integrity to uphold them at all times
- Positive and willing-to-help attitude
- Adhere to the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary
- Paid Vacation, Holiday, Sick Leave
- HMO & Dental Insurance (including immediate dependent)
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- With 26 days Work From Home set-up per year