Customer Success Manager
The Outsourcing Partners
- Manila City, Metro Manila
- Permanent
- Full-time
● Point of contact for delivery and operations concerns and queries for both client and support teams.
● Sustain business growth and profitability by maximizing value.
● Analyze customer data to improve customer experience.
● Handle onboarding process for clients and remote support teams.
● Evaluate and improve client training programs, tutorials, and other communication infrastructure.
● Evaluate and improve customer experience by establishing KPIs and performance monitoring methods.
● Identifying ways to improve client experiences, mediate between Business Partners and organization.
● Handle and resolve customer requests and concerns.
● Minimize customer churn.
● Aid in product offering development.Requirements● Proven experience as a Customer Success Manager, or similar operations roles working with foreign clients and remote teams.
● Extensive background in finance & accounting.
● People management experience in a BPO or Shared Services environment.
● Highly organized and able to multi-task.
● Self-driven and proactive nature.
● Excellent communication and interpersonal skills.
● Demonstrate leadership qualities.
● High computer literacy and ability to learn new tools and software.
● Knowledge of customer success processes.● A positive “Can Do” attitude.
● Patient and active listener.
● Passion for service.
● Willing to work US working hours as needed.Benefits
- Negotiable salary based on skills and experience
- Non-taxable allowances
- HMO or medical reimbursement
- Permanent work from home
- Bring your own device
- Training & Development
- Growth opportunity to a management position with a profit-sharing scheme