Global Control Tower Manager
TE Connectivity
- Makati City, Metro Manila
- Permanent
- Full-time
- Monitor and manage the service providers' transportation report timeliness & data accuracy.
- Manage all international shipments across geographies to ensure that service providers via air, ocean, and parcel are fully compliant with the agreed service level.
- Take immediate action and intervention to mitigate and manage potential delays or shipment delays that will lead to service issues.
- Collaborate with service providers to conduct an immediate root cause analysis and issue resolution to mitigate shipment delays.
- Closely monitor actual transit time trends & performance vs the contractual transit time.
- Proactive and timely communication of transportation events such as but not limited to strikes, force majeure, port congestions & road, air & sea incidents, business impact, and affected shipments.
- Manage and report transportation performance and KPIs.
- Take an active role in managing vendor performance.
- Socialize with BUs and Global Logistics teams on any potential service or transit time issues or service issues.
- Close collaboration with all Internal & External stakeholders.
- Support in developing transport processes and procedures.
- Support in conducting training and transport knowledge sharing across all geographies.
- Actively participate in best practice sharing across.
- Lead transport transformation as part of the Continuous Improvement process
- Bachelor's degree in Logistics, Engineering, or Business related courses
- Preferably with an MBA or Diploma or Master's in Logistics or Supply Chain or a related field
- Knowledge of the English language enabling professional work
- 10+ strong knowledge and work experience in managing international transportation operations from a fast-paced industry such as electronics, automotive, industrial, FMCG, or service industry (freight forwarding, shipping lines)
- Strong analytical skills
- Effective communication and presentation skills
- Cross-cultural knowledge and experience
- Project management skills
- People management skills
- Knowledge in SAP & other ERP