Remote Technical and Operations Training Manager
CG Tech Services
- Manila City, Metro Manila
- Permanent
- Full-time
- Is humble, motivated, and emotionally intelligent, specifically with a high degree of empathy.
- Enjoys helping others succeed and sees their role as maximizing the output of their team.
- Loves a faster-paced, no-drama environment where office politics, backstabbing, gossip, and negativity are not tolerated.
- Is extremely detail-oriented and appreciates people who take an organized, systematic approach to achieve success.
- Likes the idea of working for a smaller but growing company where their ideas and contributions directly impact the company’s success, direction, and growth.
- Is a quick, self-motivated learner who wants to work for a company that will invest in their education.
- Wants a position that will offer upward earning and career advancement; we want people who are interested in growth, learning, and becoming part of our team long-term.
- Wants to work at a company where they can learn about all aspects of training, including implementation, maintenance, and ongoing development of the company’s training portfolio.
- Develop and maintain company’s operations manual across all departments.
- Identify requirements for, present options for approval, and implement a Learning Management System (LMS).
- Develop new team member onboarding instructional path using vendor provided and internally developed training materials.
- Prepare and deliver recorded training courses, including reorganizing and continually updating content to maintain value and relevance.
- Identify training needs according to the company’s current operational requirements and future goals.
- Plan and implement training programs that will prepare employees for the next step of their career paths.
- Lead, teach, recruit, onboard, and manage new trainers and writers as needed.
- Build quarterly and annual training programs.
- Prepare and report on budget for training programs.
- Evaluate employees and identify weaknesses, oversee employee attendance and performance, and track and report on employee success and progress.
- Prepare and present reports on training program KPIs.
- Other duties and responsibilities as assigned.
- Proven work experience as a Training Manager and/or Instructional Designer.
- Track record in designing and executing successful training programs.
- Familiarity with modern methods and tools for training a remote workforce.
- Familiarity with computer, network, and cloud systems and terminology.
- Familiarity with general business principles, such as bookkeeping and marketing & sales.
- Experience managing an LMS.
- Excellent communication and leadership skills.
- Strong writing and record keeping ability for reports and training manuals.
- Good computer and database skills.
- Relevant qualification in education, human resources, or other applicable field.
- You will need to provide your own computer that is running a currently supported version of Microsoft Windows.
- Allow us to install software on your computer that keeps it up to date with security patches and anti-virus because we work with heavily regulated industries in the United States. Security precautions are paramount for us.
- Having consistent electricity and/or backup batteries to work a full day is essential.
- Have a quality headset that connects to your computer to use our VoIP phone system to communicate with our team and clients without echoes or feedback.
- Have internet access of at least 20 Mbps download and 20 Mbps upload speeds to work with our systems.
- Have at least two standard size (1080p) or better monitors/screens.