IT Specialist/Help Desk Support

RVP Consultants

Manila City, Metro Manila
Permanent
Full-time

1 month ago

We are a dynamic and rapidly growing company operating in the Talent Acquisition and Workforce Management Space. Our team is spread across different geographic locations. We are looking for an experienced IT Specialist/Help Desk Support to join our team and provide comprehensive technical support to both our internal and offshore teams.Responsibilities:

Provide timely technical support to resolve hardware, software, and network issues for internal and offshore team members.
Troubleshoot and resolve IT-related problems via phone, email, chat, IT ticketing system, or remote assistance tools.
Install, configure, and maintain computer hardware, software, and peripherals.
Collaborate with the client IT team and RVP Leadership to implement and maintain IT policies, procedures, and documentation.
Assist in managing and maintaining IT infrastructure, including servers, networks, and security systems.
Conduct user training sessions and create documentation to empower users to troubleshoot common IT issues independently.
Stay up-to-date with the latest IT trends and technologies to continuously improve our IT support services.

Basic Requirements:

Bachelor's degree in Information Technology or equivalent experience will be considered in lieu of a degree.
A minimum of 5 years of proven experience in a similar IT support role, preferably in a remote setting.
Strong understanding of IT systems, networks, and hardware/software troubleshooting.
Excellent communication skills, both verbal and written.
Ability to work independently and collaboratively in a remote team environment.
Proficiency in remote assistance tools and IT ticketing systems.

Preferred Requirements:

IT certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP).
Experience supporting teams across different geographic locations.
Familiarity with cloud-based services (e.g., AWS, Microsoft Azure, Google Cloud Platform).
Knowledge of ITIL framework and best practices.
Experience with cybersecurity practices and tools.
Strong problem-solving skills and attention to detail.

Other Job Details:

Location: This is a remote position based in the Philippines. Candidates must be located in the Philippines and authorized to work.
Time: The candidate should be willing to work EST hours and accommodate occasional after-hours support.
We offer competitive compensation and benefits packages, paid vacation, opportunities for professional growth, and a dynamic work environment.

RVP Consultants is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, age, and disability status. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

RVP Consultants

Apply Now